Our unique approach to relationship-led care will see you matched with clients you can build a lasting relationship with and enrich your life and theirs.

At Home Instead, we will support you on your journey every step of the way.

We are seeking a compassionate and organised Care Coordinator to join our team in Norwich, United Kingdom. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting both clients and Care Professionals.

• Develop and maintain efficient care schedules, considering client needs, Care Professional availability, and logistical factors
• Liaise with clients, Care Professionals, and internal teams to coordinate care services effectively
• Match Care Professionals to clients, arranging introductions and ensuring compatibility
• Respond promptly to schedule changes and communicate updates to all relevant parties
• Maintain accurate and up-to-date client and Care Professional information in our electronic scheduling system
• Collaborate with the Recruitment Team to ensure adequate staffing levels are met
• Work closely with the Client Experience Team to assess and accommodate new client enquiries
• Ensure continuity of care by assigning consistent Care Professionals to clients whenever possible
• Contribute to the development of positive relationships between clients and Care Professionals
• Support the team in resourcing and scheduling new and existing care packages in a timely manner
• Adhere to and promote our organisation's equality, diversity, and equal opportunities policies
• Undertake any additional duties necessary for the successful operation of the care services

• Experience working in a scheduling or coordination role within a home care or related environment
• Proficiency in IT systems, including Microsoft Office or Google Suite, and CRM software
• Excellent communication and interpersonal skills, with the ability to build rapport quickly
• Strong organisational and prioritisation abilities, with a talent for multi-tasking
• Demonstrated attention to detail and accuracy in work
• Ability to work calmly and efficiently under pressure
• Logical and analytical thinking skills
• Capability to work independently and meet deadlines
• Understanding of care coordination processes and best practices
• Empathetic and person-centred approach to care coordination
• Flexibility to adapt to changing circumstances and client needs
• Goal-oriented mindset with a focus on achieving positive outcomes for clients
• Commitment to maintaining confidentiality and professional boundaries
• Willingness to embrace new technologies and systems as required

• £24,000 to £25,000 per annum
• 33 days annual leave
• Bonus Scheme
• Pension
• Blue Light Discount
• Access to early pay
• Employee Assistance Programme
• Employee Benefit Scheme
• We will provide training and support tailored to your needs to ensure you are confident in your role
• Opportunities to gain recognised qualifications and develop your career
• A great culture and the chance to make a real difference in your life and the lives of others
• Referral payments through Care Friends app

For further information, please call our office on 01603 482116.