Home Instead is the UK's leading home care provider and has won many awards over the years. Having a reputation second to none, with currently 60+ of it’s 200 offices being awarded a CQC Overall Outstanding we are leading the way! Why are we different? Well, as we focus on building relationships, we provide a minimum of 1-hour home visits to mostly private clients who receive visits from the same companions all the time. It’s great for everyone and it works!

About Us

Our group offices are in Segensworth, near Southampton and we are part of an industry leading business that looks after elderly people in their own homes. We are often referred to as the Purple Family. We have close to 200 clients and a similar number of staff currently operating from two offices. We have definite plans to grow with no compromise on quality of care.

The successful applicant will need to be efficient and accurate and able to meet deadlines always. Our accounting processes revolve around invoicing and payroll and whilst they are not unduly complicated they need to be accurate. You will be a team player and want to be part of a growing business that cares for the elderly in our community.

We are proud to have achieved OUTSTANDING in the CARING category! 

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Are you looking for your next career move?

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide. We match our Care Professionals to our Clients based on mutual interests and hobbies to help build bonds of trust which enables us to provide personalised quality support. Our care plans are highly personalised and tailored to the needs and wishes of our Clients. Continuity of care and building relationships is important to us.

Home Instead Poole are the pioneers of relationship-led care for older people. Our group offices are in Segensworth and this role revolves around our Clients and the Care Professionals who look after them.

You will need experience in a similar role, be a good communicator, have an eye for detail and, want to be part of a growing business that cares. If you have a passion for caring and the motivation to help us to help more people, we would love to hear from you.

Job Purpose

To ensure that our clients receive the appropriate support and a high-quality service always.

The Role & Responsibilities

· Client Service. Ensure that quality care is delivered to each of our clients. You will understand our clients and create and update care plans along with completing service reviews and quality assurance visits. Where appropriate the care service will be amended in line with the clients changing needs. The building of positive working relationships with your clients and their key family members and other professionals that are involved in their care will be important. You may be required to perform new client consultations.

· Care Professionals. Match and introduce our Care Professionals to our clients and conduct regular supervision meetings. Maintaining regular communication with Care Professionals will be key along with supporting and mentoring them and checking and supporting their wellbeing.

· Quality Care. Delivering outstanding quality care always is a key objective for Home Instead and you will be expected to ensure compliance with Home Instead Franchise Standards, CQC Regulations and our Equality, Diversity and Equal Opportunities Policy always.

· Team Player. Being willing to assist in any way possible and carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

Qualifications

· Level 3 NVQ in Health and Social Care or equivalent.

Knowledge & Skills

At least 2 years direct experience in the care sector delivering a wide range of personal care services. In addition experience with:

o Working with MAR sheets and medication supervision

o Delivering highest quality care & helping people live independently

o Good communication skills, with an ability to build rapport quickly

o Care management technology including providing support and training to care professionals

o Exposure to People Planner would be useful

Person Specification

· You will need to be honest, reliable & trustworthy

· You will need to pay attention to detail and have a personal mindset that delivers consistent accuracy of work outcomes

· We want you to effectively manage your own time to ensure deadlines are met.

· We want you to be able to work independently and in a focused manner as well as being able to work within a team.

· You will need to be adaptable to change, an agile learner and willing to train and assist others

· We are a “family” so a warm and friendly personality with a ‘can-do’ attitude would be great!

· We would like you to share our values.

Job Types: Flexible Full-time, permanent

hours: 35 per week

Salary: From £24,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Being a part of a business caring for the elderly folk in our community

· Level 3 NVQ in Health and Social Care or equivalent.

Essential Criteria

Driving Results

Adapting to Change

Customer Focus

Quality Focus

Influencing

Teamwork & Collaboration

Communication & Relationship Management

Living Home Instead 

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