Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

• Awarded 5 Star Employer by Workbuzz for 2023/24
• Rated 9.9 out of 10 for Quality Care Services on homecare.co.uk

We are looking for someone experienced to be responsible for the implementation, overview, organisation, and delivery of training programmes to improve the knowledge, skills, and competence of Care Professionals. Therefore ensuring that our clients receive the appropriate support and a high-quality service.

The role is full time, 08:30 - 17:00 Monday to Friday and is based at our Office on Worle High Street. Salary £25,000 - £30,000 depending on experience.

The Trainer Role

• Deliver the Induction Training programme for all new Care Professionals, ensuring they attain the relevant level of competence to deliver their role.
• Complete on the job competency assessments to ensure Care Professionals have the right skills and knowledge.
• Work closely with the office team to ensure all new Care Professionals are fully supported and complete all aspects of training and competency checks within their first 3 months of employment.
• Be responsible for delivering training, ensuring all relevant refresher training is completed within the correct timescales.
• Identify and agree additional training or development needed to build competence and confidence of Care Professionals.
• Work with Care Professionals and role model high quality care in the client’s home.
• Fully Manage the Learning Management System (LMS), ensuring training records and the team's training compliance is up-to date at all time.
• Identify relevant funding opportunities for training.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Supervisory Duties

• Conduct Care Professional appraisals, supervisions and support visits.
• Maintain accurate Care Professional records on Home Instead software (Currently People Planner and My Learning Cloud)
• Build and maintain positive relationships with all Care Professionals in the team.
• Support and mentor Care Professionals.
• When required, conduct client and Care Professional introductions and in general work with and provide support to the Client Experience team.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy,  in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business. 

Essential Criteria

• Must have relevant training experience and qualifications.
• A good knowledge of health and social care.
• Must have experience in preparing and delivering training programmes.
• Must hold at least a Level 3 in Health & Social Care with a commitment to work towards or hold a Level 5.
• Ability to communicate and motivate others, helping them to achieve their potential.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Must be a driver with use of own vehicle with B1 Business Insurance.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. The home care assistant role is subject to DBS enhanced disclosure.

The trainer and supervisor role is UK based and the right to work in the UK will need to be established as part of the recruitment process.