Team Leader-Client Support

  • Clyst St Mary, Exeter, UK
  • Full-time
  • Date Advert Closes: 23 October 2022

Company Description

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. 

Job Description

 

Job Purpose ;  

The Team Leader is expected to perform a variety of duties in the completion of services for clients. The Team Leader is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals.  

This is a full-time role and will require flexibility in the weekdays, evenings and weekends.  

The Role: 

  • Support with daily auditing of client activity logs and identifying training needs/follows up 

  • Carry out quality assurance checks and client reviews and action these accordingly 

  • Create, update and audit client care plans and assist with digital care planning. 

  • Support to conduct client and Care Professionals introductions. 

  • Support to complete hospital discharges  

  • Maintain accurate client and Care Professionals records on Home Instead software and People Planner. 

  • Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. 

  • Participate in on-call duties as required.  

  • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy in respect of employment and service delivery at all times to act with integrity and honesty to uphold the ethos and culture of the business. 

  • Carry out any other duties deemed necessary for the successful operation of the business.  

Qualifications

Essential Criteria: 

  • Level 2 or 3 NVQ/QCF in Health and Social Care or equivalent.  

  • Experience in the care sector delivering a wide range of personal care services. 

  • Experience of working with MAR sheets and medication  

  • Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes. 

  • Knowledge and understanding of legislation and regulations specific to Health and Social Care. 

  • Good communication skills with the ability to build rapport quickly. 

  • Must understand the importance of confidentiality working within current legislation. 

  • Good working knowledge of IT systems with experience with Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.  

  • Must have a full driving license and means of transport if required within the territory to visit clients. 

  • Be organised and flexible to meet the needs of the business. 

Additional Information

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

 

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