The East Herts & Uttlesford office was established in July 2008 by its owner Mark Greatbatch, who has been delivering care services in the area since 1996. Mark first came into contact with Home Instead when he met Managing Director and UK Co-Founder, Trevor Brocklebank, at a United Kingdom Homecare Association Meeting in London in April 2008. In December 2010 Mark Greatbatch handed over the running of the East Herts & Uttlesford office to David Bassett and in 2022 David became Franchise Owner.

We are committed to ensuring that we build a fantastic team to provide the highest quality of care for our future clients and their families, giving peace of mind to all concerned. We can guide you through the difficult decisions that need to be made when looking for care and help you decide if care at home is the route you should take.

The East Herts & Uttlesford office provides high-quality at-home care to the local community and is proud of the results of our recent Care Quality Commission inspection in October 2019, which showed we met all standards.

Please take a moment to read some of the comments from our clients and their families about the difference a Home Instead Care Professional has made to their lives. These are real comments from real people, whose lives have been enhanced by our service.

Our quality care service is competitive and tailor-made to each individual. Support for older people may include companionship, home help, and personal care.

The East Herts & Uttlesford Home Instead office is one of over 1000 offices worldwide, with over 250 in the UK.

Due to continued growth, Home Instead East Herts We  are looking for an On Call Coordinator to join our East Herts staffing team.

This is an exciting opportunity for the right candidate, offering competitive hourly pay rates, flexible work patterns, a private pension and excellent career progression. You will be joining the business at a pivotal time after a period of significant growth and change. We are looking for a candidate with extensive knowledge of customer service delivery and a passion for quality care.

If you think you could help us to continue to deliver exceptional care then we'd love to hear from you.

Key duties will include:

The role of the On Call Coordinator will be to work in our busy Out of hours team providing an essential service and supporting our care professional team and care users to deliver high-quality care.

You must be IT literate with good organisational and communication skills. An understanding of the care sector and scheduling would be an advantage but isn't necessarily essential as full training will be given.

You will monitor and support Care Professionals where delays occur by communicating with service users, and providing reassurance and solutions.

You will also liaise with other healthcare professionals where needed, keep systems and records up to date and act with the utmost integrity in this vital community service.

We are looking for:

• Understanding of care service provision, including up to date knowledge of all relevant legislation and regulations

• Working knowledge of using Call Monitoring systems

• IT skills and general office administrative duties within health and social care

• Commitment to ongoing training requirements

• Demonstrate effective and supportive communication skills

• A commitment to working flexibly according to the changing needs of the service, including On-call duties to include taking out-of-hours calls from the On-call Team, should the need arise and providing assistance for the cover of Clients

• A quick-thinking individual who can remain calm under pressure.

• Excellent customer service and communication skills

What we offer in return:

• A competitive salary

• Flexible working hours

• Attractive annual leave (pro-rata)

• Work Place Pension

• To work within a business with significant growth

• Supportive working environment with ongoing learning and development opportunities.

This role would suit individuals looking for consistent but flexible hours, care professionals seeking a return to non frontline care and students seeking work to fit in around studies.

Shifts include:

5pm - 22.30pm Mon - Sunday

06.30am - 9am Mon - Sunday

9am - 5pm Saturday and Sunday

If you think you could help us to continue to deliver exceptional care, Apply online today and we will be in touch within 48 hours to start your journey with Home Instead East Herts and Uttlesford,

Home Instead East Herts and Uttlesford  reserve the right to close a role at any time

As an On Call Coordinator, you will receive industry-leading training, great rates of pay and excellent support.

If you're looking for work which is extremely rewarding and satisfactory and has a high degree of flexibility to meet our clients' needs, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01279 721443

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.