Our office was established in 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. 

We are currently recruiting for a Scheduler to strengthen our office team. We do require someone with scheduling experience who is organised, has excellent people skills and thrives working in a fast-paced environment.

This Care Coordinator / scheduling / rostering role requires a high level of collaboration and teamwork, liaising across the care team to ensure new and existing packages can be resourced.

Our Care Coordinator (scheduler) will be proud to represent Home Instead and be part of an organisation that strives to be excellent in all manners of its Care delivery.

Main Duties and Responsibilities:

As a Care Coordinator / scheduler you will take responsibility for the organisation of clients and Carers within our service.

• Populate weekly Carer rotas.
• Ensure Carers have appropriate travel time between visits.
• Arrange introduction visits, shadowing shifts and competency assessments for new Carers.
• Ensure client schedules are matched to their needs, with the same Carer at the same time each week.
• Liaise with clients and family members to make sure they are up to date with any changes and accommodate any special requests, appointments etc.
• Maintain clear and open communication with our Carers.
• Manage holiday requests.
• Participate in the 'on-call' out of hours service on a rota basis.
• The Scheduler works closely with our Head of Client and Head of Care Pro experience team to ensure a smooth transition for new clients and Carers.

What we are looking for from our Scheduler:

• Experience working in a scheduling role, ideally within the Home Care sector but other industry backgrounds will be considered.
• Tenacious problem solver.
• Excellent communication skills.
• Loves a dynamic working environment and is calm under pressure.
• IT Literate - good working knowledge of MS office, CRM software & Excel.
• Ability to pick up new systems quickly.

Home Instead Benefits:

• Home Instead Benefits Platform.
• Employee Assistance programme to support your wellbeing.
• Investment in ongoing Training and Development to support career development.

If you have a logical approach to problem solving, a compassionate nature and the motivation to help us achieve our ambitions, we would love to hear from you. Please click Apply or call the office on 01695 589 071.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

Job offer is subject to Enhanced DBS check and Successful references.