Our office was established in 2014 and our mission is to brighten the lives of older people by giving them a sense of purpose, wellbeing & worth. This role will play a vital part in ensuring that our clients receive the best-in-class quality care and support the growth of our business.

Job Purpose

To ensure that our clients receive the appropriate support and a high-quality service – from initial enquiry and throughout their journey with Home Instead.

The Role

·        Work closely with the Care Manager to co-ordinate the development of a high quality care service for our clients.

·        Develop excellent relationships with clients and their families so both can enjoy positive experiences of care.

·        Provide support to clients and their families and communicate with office team to ensure queries and concerns are actioned.

·        Work with the scheduling team to ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.

·        Carry out Care Consultations to understand a potential clients needs and where we can provide a solution.

·        Carry out regular touchpoints with the clients, including Service Reviews, Quality Assurance checks and End of Service Reviews.

·        Conduct client and Care Professional introductions.

·        Ensure all client files are compliant with franchise and CQC requirements and that any events or updates are documented and logged.

·        Partake in the On-Call rota.

·        Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

·        Excellent interpersonal skills with the ability to build rapport quickly.

·        A good knowledge of Health & Social Care.

·        Be responsive, agile and remain calm whilst dealing with multiple priorities.

·        Highly resilient and positive with excellent communications skills.

·        Ability to actively listen and persuade.

·        Must have full driving licence and means of transport to visit clients when required.

·        Good working knowledge of IT systems with the ability to learn and adopt new technologies where appropriate.

·        Strong team player with the confidence to work alone.

Why work for Home Instead?

· Join an ever growing and ambitious team looking to change the face of aging

· Competitive rates of salary

​​​​​​​· 25 days annual leave

​​​​​​​· Employee Assistance Programme

​​​​​​​· Free Blue Light card