Are you an experienced Care Manager looking for a new challenge?

Are you a Care Supervisor or Care Coordinator seeking the next step in your career?

If so, this is an exciting opportunity to join our team based in Inverclyde.

Our mission is to brighten the lives of older people in Inverclyde and North Ayrshire giving them a sense of purpose, wellbeing & worth. This role will play a vital part in ensuring that our clients receive the award-winning care and support the growth of our business.

We are seeking a registered Care Manager to support the Director in the growth and development of our award-winning premium care services. This is an excellent opportunity for a confident and ambitious individual to join a growing company which will offer future career growth options for the right candidate to progress as the business expands.

This is a varied and demanding role which will require flexibility in meeting the demands of the business as it continues its growth. This role will be primarily based at our offices in Greenock but will require travel across the area in support of our business growth and service delivery.

• Work with Director to grow and develop a high-quality care at home service for older people in the local area.
• Deal with new client enquiries and convert into Care Consultations / Plans including conducting risk assessments to ensure compliance to relevant Care Inspectorate, legal and regulatory requirements.
• Partner with Director on employee recruitment including interview, assessment, onboarding and training.
• Manage a team of field-based employees in the delivery of the highest standards of care including staff development, scheduling, operational monitoring and quality assurance.
• Make effective use of a range of IT systems in support of our recruitment, training, care and quality control processes.
• Continual review and improvement of our processes to ensure the most effective and efficient service is always being delivered to clients and staff.
• Effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to continuously improve the service.
• Support the Director in execution of the marketing strategy to raise awareness of the service in the local community.
• Understand the commercial implications of the business decisions and work with Director to assess, review and track against business plans.
• Promoting a positive culture in line with the Home Instead ethos and values.

• Possess the drive and ambition to build a growing business with a focus on delivery of high-quality, premium care services.
• Excellent understanding of the regulatory responsibilities of a Registered Manager.
• Good knowledge of SSSC Codes of Practice and implication for our business, clients and staff.
• Great interpersonal, communication and influencing skills with the ability to communicate appropriately with all levels of the business and external customers / stakeholders.
• Excellent people management skills with an ability to build effective relationships with staff and peers.
• A self-starter able to work with minimal direction, is confident taking the initiative and can effectively upwards manage.
• Be flexible to meet the demands of the business including participating in an on-call rota.

Candidates must hold a practice qualification - SVQ Social Services and Healthcare at SCQF Level 7, or equivalent. Additionally, must hold or be willing to work towards a management qualification - SVQ Care Services Leadership and Management at SCQF Level 9, or equivalent. (Support will be provided to attain this qualification).

If you have a passion for care and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference for the older people we work with. We offer an attractive salary and a fantastic career development opportunity. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the areas in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to PVG.