Home Instead Newcastle is a CQC Outstanding Business based Gosforth, specialising in providing the highest quality of non-medical senior care to older people in the comfort of their own homes. 

As a Business Operations Manager you will work alongside our Care Operations Manager to ensure the smooth running of the business on a day to day basis within a fast moving, commercial business enviroment at a senoir level.

Business Operations

·         Deliver the Owners strategy for the future growth of the business.

·         Actively support driving selling in the service culture and growth mentality throughout the business. Take full responsibility for the day to day business operations.

·         Agree objectives for meeting business performance targets and continually review.

·         Deliver on targets within agreed budgets.

·         Organise and co-ordinate operations in a way to ensure maximum productivity.

·         Gather, analyse and interpret key reports to ensure that business is achieving maximum productivity.

·         Delivery of the HR Strategy and Plan for the office in line with the National Office People Strategy and objectives, guidance and tools.

·         Contribute to a strong people-led agenda and take the lead in driving change.

·         Influence, lead and represent HISC values driving culture and engagement.

·         Aid in the recruitment and training of a high performing team of key players focused on the needs of clients and CAREGivers.

·         Support the development of all key player roles and ensure all they have a Personal Development Plan in place to aid their growth.

·         Own the succession plan for the office and identify and develop talent.

·         Focus on key player engagement strategies to ensure their retention and satisfaction.

·         Create the Wellbeing framework for the office.

·         Monitor and champion equality, diversity and inclusion.

·         In conjunction with the HR Service Provider, provide timely, responsive and effective HR advice for key players on a range of matters relating to employee relations, management of staff, performance management, workforce development and workforce planning, strategy and service development as appropriate.

·         Support the Care Operations Manager/Franchise Owner in the delivery of HR projects.

·         Complete a regularly scheduled audit of HR processes to ensure compliance with all Employment Law, GDPR, regulations and Home Instead Franchise Standards.

·         Set and achieve HR key performance indicators and provide reports using available HR systems.

·         Provide support with payroll and payroll records, liaising with Franchise Owner and Payroll. Respond to finance queries and provide assistance on finance related matters to stakeholders, third parties and clients as needed.

·         Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

·         Carry out any other duties deemed necessary for the successful operation of the business.

·         Proven experience of working in a finance environment

·         Knowledge of finance and accounts including Accounts Receivable, Credit Control or Accounts Payable.

·         Experience of an accounting package (e.g. Sage)

·         Ensure that current employment, equal opportunities, and health and safety legislation, together with good practice are consistently applied within your areas of responsibility.

·         Demonstrate open and effective communication with the Franchise Owner, colleagues, CAREGivers, clients and family members.

·         Carry out any other duties deemed necessary for the successful operation of the business.

·          Policy, in respect of employment and service delivery.

·         Accountable for invoicing and payroll administration including entering billing hours and expenses.

·         Process invoices and follow up where appropriate with clients and suppliers.

·         Respond to finance queries and provide assistance on finance related matters to stakeholders, third parties and clients as needed.

·         Assist in provision of financial data to support key business decisions including client prices, employee pay rates, pricing and contract terms with suppliers.

·         Carry out any other duties deemed necessary for the successful operation of the business.

·         Proven track record in the management of day-to-day business operations within a fast moving, commercial business environment at a senior level.

·         Demonstrable experience of the development and implementation of effective and efficient office systems

·         Must have full driving license and means of transport.

• Finance or Accounting related experience. Understanding budgeting, weekly/monthly/yearly forecasting.
• Strong organisational skills with the ability to multitask.
• Strong analytical and report writing skills.
• Self-motivated and able to work flexibly.