Full time Trainee Care Coordinator

We are looking for a trainee Care Coordinator to work with our Team in Woking.

This is an opportunity to work automatously in a growth orientated environment.

We require a trainee Care Coordinator to help and support the Scheduling team and be the face of our company and be the first point of contact with clients and staff. 

The role requires the right candidate to be able to work collaboratively in a team and yet have the ability to work on own using initiative and have a ‘can do attitude’.

Main responsibilities

• On-call duties and delivering care in an emergency.
• To manage the planning, coordinating, and scheduling of client visits.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
• Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
• Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.
• Answer each incoming call and emails in a friendly, professional and knowledgeable manner.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.
• Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.
• To ensure that all associated information is recorded accurately and promptly.
• Carry out any other duties deemed necessary for the successful operation of the business.

We pride ourselves on delivering consistency and focus on the matching process of client to Caregiver, encouraging genuine relationships to form

Our business has been through substantial growth, and we have ambitious plans for the future and as a result, an opportunity has arisen for a full time Scheduler/ Care Coordinator to work with our existing Scheduling team who are responsible for allocating 8000circa hours of care a month to our clients in the Guildford and Woking area.

As a scheduler you will be key member of our vibrant office team of 14 and will have responsibility for resolving immediate scheduling issues and to ensure all visits are covered and Caregivers and clients are kept informed of any changes. You will also have opportunity to be involved in broader aspects of this very rewarding and fun business making a real difference in your community.

You will receive:
 

• Up to £22.000 pa – DOE
• You will receive your birthday off as additional paid leave, or the nearest weekday if it falls on the weekend
• 20 days holiday plus Bank holidays, after two years service an additional days holiday each year up to 25 days per year
• Paid mileage
• Company pension scheme
• Full learning and development programmes
• Rewards schemes
• Confidential Employee Assistance Programme
• Staff discount portal
• A friendly and supportive environment and office team
• Free onsite parking
• Anniversary gifts

Qualifications:

• Car driver essential
• It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Guildford and Woking area
• You will need excellent interpersonal skills with the ability to establish and maintain good working relationships
• Efficient computer literacy
• Positive, can do attitude with a growth mentality and embraces change
• Well-developed Excel and Word skills