Experienced Scheduler/ Care Coordinator

  • Knaphill, Woking, UK
  • Full-time
  • Date Advert Closes: 30th November 2021

Company Description

Experienced Scheduler/ Care Coordinator

We are looking for an ambitious experienced Care Coordinator to work with our Team in Woking.

This is an opportunity to work automatously in a growth orientated environment.

We require the Care Coordinator to help and support the Scheduling team to be the face of our company, the first point of contact with clients and staff and will cross over into a more active role in business development.

 The role requires the right candidate to be able to work collaboratively in a team and yet have the ability to work on own using initiative and have a ‘can do attitude’.

We have prepared a competitive package for the right individual.

Job Description

Principle responsibilities / requirement:

·         Liaise and support the scheduling and Care management with their daily routine

·         Sound knowledge and understanding of People Planner software

·         Allocate care calls using People Planner to ensure continuity for both client and CAREGiver

·         Support and organise CAREGiver / client rota in accordance to the deadline date

·         Ensure all immediate care calls are covered with regards to emergencies / sickness

·         Develop a compliant and quality led experience to current clients and ensure they are constantly updated with new and changing information

·         Provide timely response to client requests

·         Knowledgeable of local area

·         Engage with staff daily and maintain their interest and availability and liaise with new CAREGivers ensuring that they are enjoying their new work experience

·         Provide out of hours “on call” assistance on a rotational basis

·         Work directly with the Office Management team to develop business

·         Support delivery of Personal / care calls in times of needs which may include out of hour

·         Monitor sickness levels


About you

Ideally the candidate must be able to hit the ground running due to the nature of the role and work environment.

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment.

You will have experience in delivering or managing /coordinating care delivery through People Planner, exceptional organisational skills, be a multi-tasker and communicative both written and verbally.

Experience in the social sector would be an advantage as you may be required to deliver care in times of need.

 You will need to work well in a pressured environment and lead a team to excellent customer services.

You will also be:

  • A car driver with use of own car -essential
  • It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Guildford and Woking area
  • An excellent interpersonal skills with the ability to establish and maintain good working relationships
  • Efficient computer literacy
  • Positive, can do attitude with a growth mentality and embraces change
  • Well-developed Excel and Word skills

Additional Information

  • You will receive:
  • Up to £25.000 pa – DOE
  • You will receive your birthday off as additional paid leave, or the nearest weekday if it falls on the weekend
  • 20 days holiday plus Bank holidays, after two years service an additional days holiday each year up to 25 days per year
  • Paid mileage
  • Company pension scheme
  • Full learning and development programmes
  • Rewards schemes
  • Confidential Employee Assistance Programme
  • Staff discount portal
  • A friendly and supportive environment and office team
  • Free onsite parking

Anniversary gifts

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure

Please note we will be reviewing applications on an ongoing basis and this advert may close earlier than advertised depending on the level of response

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