Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. Home Instead York is a family owned business providing the standard of care and support to older people that you would want for your own family. 

The Office Coordinator is responsible for the smooth, effective and efficient running of the administration of the York and Scarborough offices.  This role is responsible for the coordination and monitoring of all compliance relating to the offices, clients and CAREGivers to ensure that they meet our franchise standards. 

Key areas of responsibility are the administration that ensures:

• Client compliance
• CAREGiver compliance
• HR, training and recruitment records are accurate and up to date

More comprehensive details of the role are available in a full job description.

Above all you will need to have a passion for excellent customer service and empathy for our clients and their families as well as for the challenging role of our team of CAREGivers.

You will need to have an eye for detail, be very comfortable with using Microsoft Office (Outlook, Word, Excel in particular) and an ability to manage several streams of work at the same time. 

It is important that you are able to learn how to use new software and systems and be able to adapt to change as the care sector and our business are both evolving rapidly.

Although not essential, being a driver may be an advantage for the occasions you need to meet clients or CAREGivers.

• This role involves working 8.30am to 5pm Monday to Friday with a 30 minute lunch break each day

• Health insurance cashback policy (reclaim spend on opticians, dentists, physio and more)

• 22 days of holiday plus 8 statutory bank holidays

• Access to our company holiday home on a 5* site in Northumberland

• There is free car parking at our offices

Home Instead are committed to equal opportunities and welcome a broad diversity of talent to apply.