Care Coordinator 

Responsible To: Registered Manager

Responsibility of the Care Coordinator to assist the Registered Manager to organise the day to day running of the service provision through the Policies, training, supervision, and guidance provided by the Company.

It is the responsibility of the Care Coordinator to support the Registered Manager in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to the Service Users in accordance with the Company’s Quality Assurance Policy.

Help and support the Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for the Care Workers and providing both written and verbal instructions/guidance to them.

UK driving license and reliable vehicle is essential for this position.

Duties:

· To be responsible to the Registered Manager for the day-to-day service provision to the Service Users by producing detailed work schedules for the Care Workers and providing both written and verbal instructions/guidance to them.

· To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.

· To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.

· To always represent the Company in a professional manner, on the telephone, face to face or in written communication.

· To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.

· To maintain a positive relationship with our Service users and bring new clients on board.

· To always maintain confidentiality and carry out the Company’s Confidentiality Policy.

· To carry out the monitoring of the service in the field to ensure that it meets the quality targets of the Company, contractual requirements of the commissioners and the NMS

· and to keep the Registered Manager informed of the outcomes and issues that are identified.

· To report to the Registered Manager any issues regarding the legislative requirements concerning the services provided and the staff providing them.

· To visit Service Users and to make reviews of the written Care Plans, examine the written records of medication administration, finance and daily log notes kept by Staff as

required by the Registered Manager.

· To report to the Registered Manager any financial issues that have an impact on the overall budget.

· At the direction of the Registered Manager – to carry out spot checks, Competencies and Supervision reviews of the Staff’s performance.

· To assist the Registered Manager in holding team meetings for Care Workers. To produce reports as required by the Registered Manager.

· To maintain accurate records.

Provide Care to clients as and when required.

Job Specification:

Essential:

· At least 1 years experience in care provision at a level that reflects the responsibilities of the post applied for

· Good literacy and numeracy skills

· Good presentation skills

· Computer literate

· Understanding

· Administrative experience

· Full driving license

Desirable:

· NVQ 2

· Professional qualification

· Experience as a supervisor or senior care worker or other role within a care providing organisation.

Competencies:

· Dedication and commitment

· Effective team player

· Strong communication skills and time management

· Demonstrate active listening

· Sound understanding of good care principles

· Ability to function in a high pressure environment

· Calm and patient

· Good personal presentation

· Ability to deal with change or emergencies

· Ability to display empathy and understanding

· Flexible , reliable and self motivated

· Good Management skills

Application question(s)

What is your Postcode?

How many years experience in social care do you have?

Benefits:

Company pension

Wellness program

Travel allowance

Private Health Cover

Full induction program

Company mobile phone

Desirable:

· NVQ 2

· Professional qualification

· Experience as a supervisor or senior care worker or other role within a care providing       organisation.

We can offer:

• On-going support and opportunity to grow from within Home Instead
• Pension scheme and 28 days paid holiday
• Award winning training and on-going support and mentoring scheme
• Health Care Program