Our mission is to “change the face of ageing” and enhance the lives of our clients and colleagues in Norwich through positive caring relationships.

In January 2021 we achieved a 5 Star Employer Award and an independent anonymous survey found:

• 96% of our staff would recommend Home Instead Norwich as a great place to work
• 96% of clients would recommend our services

We are recruiting for a Weekend Scheduler / Care Coordinator to join our friendly team in Norwich.

The role would be ideal for someone who:

• Wants to make a difference in the lives of others
• Enjoys building friendly and professional relationships with clients and colleagues
• Has a logical and methodical approach with good organisation skills
• Is resilient, calm and positive under pressure
• Is confident with IT systems such as Microsoft Office

The role will include:

• Developing friendly and professional relationships with clients and colleagues to deliver excellent customer service
• Preparing effective and efficient schedules for our CAREGivers and clients
• Being responsive to changes in schedules
• Participating in on-call duties

• Motivated by helping others
• Experience of working in a scheduling role within a home care, health or other relevant environment.
• Resilient and positive with excellent customer service and communications skills
• Team player with strong interpersonal skills and the ability to build rapport quickly and influence others
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
• Good working knowledge of IT Systems with the ability to learn and adopt new technologies where appropriate
• Logical and methodical with the ability to work on own initiative and meet deadlines
• L3 Qualification in Health and Social Care or willing to study for this.
• Full driving license and reliable means of transport

• £11.28 - £12.82 per hour + on-call allowance
• 28 days annual leave (Pro rata)
• Bonus scheme
• Pension scheme
• Benefit scheme to save money on your shopping
• Employee Assistance Programme
• We will provide training and support tailored to your needs to ensure you are confident in your role
• Opportunities to gain recognised qualifications and develop your career
• A great culture and the chance to make a real difference in your life and the lives of others
• Bonuses up to £200 for our Refer a Friend scheme