Our aim is to help people live independently at home, where they feel most comfortable, in familiar surroundings, where they can enjoy a stimulating and enhanced quality of life.

We are recruiting for a Care Coordinator to join our friendly team in Norwich. Sector experience is not essential as full training and support will be provided. This is a full time vacancy, Monday to Friday 8am - 4pm

The role would be ideal for someone who:

• Wants to make a difference in the lives of others
• Enjoys building friendly and professional relationships with clients and colleagues
• Has a logical and methodical approach with good organisation skills
• Is resilient, calm and positive under pressure
• Is confident with IT systems such as Microsoft Office

The role will include:

• Prepare effective and efficient schedules for our clients and staff
• Ensure schedules are prepared, considering travel time, holidays, training and short notice cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match staff to new clients in conjunction with the Client Experience Team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same member of staff and the same times each week, where possible.
• Develop excellent relationships with both clients and colleagues to deliver an excellent customer service
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Client Experience Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and staff information onto the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with legal, regulatory and franchise standards
• Participate in on-call duties
• Carry out any other duties deemed necessary for the successful operation of the business

• Motivated by helping others
• Ideally experience of working in a scheduling role within a home care, health or other relevant environment such as logistics but not essential
• Resilient and positive with excellent customer service and communications skills
• Team player with strong interpersonal skills and the ability to build rapport quickly and influence others
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
• Good working knowledge of IT Systems with the ability to learn and adopt new technologies where appropriate
• Logical and methodical with the ability to work on own initiative and meet deadlines
• L3 Qualification in Health and Social Care or willing to study towards this
• Full driving license and reliable means of transport

• £22,000 - £24,000 per annum
• 33 days annual leave
• Bonus scheme
• Blue light discount
• Access to early pay
• Pension scheme
• Benefit scheme to save money on your shopping
• Employee Assistance Programme
• We will provide training and support tailored to your needs to ensure you are confident in your role
• Opportunities to gain recognised qualifications and develop your career
• A great culture and the chance to make a real difference in your life and the lives of others
• Referal points through Care Friends app