Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. 

Our Scheduling and Communications team are at the heart of what we do. From the matching process, analysing capacity, and arranging care, they are at the forefront of what we do and how we do it. This role can be offered on the basis of full or part time hours, and we would also consider a job share, or five days working over 7. We are an extremely flexible company and can find a solution for the right candidate.

As Scheduling and Communications Assistant you will:

• Understand and build effective and efficient schedules around our clients and Care Professionals

• Ensure schedules are prepared considering travel time, holidays, training and last-minute cancellations.

• Be responsive to changes in the schedule and liaise with relevant team members

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions

• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.  

• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

• Work with the recruitment team to ensure current and future staffing levels are met

• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis

• Take part in on call out of hours duties as required to meet business needs 

What you'll need to succeed:

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics is desirable but not necessary 

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate

• Highly resilient and positive with excellent communications skills

• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure

• Team player with strong interpersonal skills with the ability to build rapport quickly

• Excellent attention to detail with the ability to multi-task

• Logical and analytical with the ability to work on own initiative and meet deadlines

• All roles are subject to DBS enhanced disclosure and a full safe recruitment process 
• Excellent communication skills
• your own life experiences and transferable skills alongside reliability, trustworthiness and respect for others will allow you to build professional friendships

If you are interested in becoming our next Scheduling and  Communications Assistant, please click apply now. We’d love to hear from you!  

Alternatively, please click on 'I'm Interested' or contact Helen and Lucy on 0161 480 0646.