Our office was established in Havant in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.

Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.

Manage correspondence by responding to emails and handling incoming and outgoing post.

Maintain effective systems ensuring that all filing and databases are kept up to date.

Support service delivery process including ensuring compliance, collecting activity logs and updating systems.

Coordinate holidays for the office team and CAREGivers.

Responsible for coordinating the on-call rota & handover.

Support the recruitment and pre-employment checks processes where appropriate.

Coordinate CAREGiver retention activities such as newsletters, CAREGiver of the month etc.

Accountable for invoicing and payroll administration including entering billing hours and expenses.

Process invoices and follow up where appropriate with clients and suppliers.

Support the reconciliation of bank statements and preparation of monthly accounts.

Support projects and IT initiatives where appropriate.

Control the office supplies and make sure it is in accordance with office needs.

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Carry out any other duties deemed necessary for the successful operation of the business.

Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems

Proven experience in office administration within a busy office environment.

Basic knowledge of finance and accounts.

Experience of an accounting package (e.g. Xero) would be an advantage but not essential.

Strong organisational skills with the ability to multitask.

Self-motivated and able to work flexibly.

Excellent written and verbal communication skills.

Keen eye for detail and the ability to work accurately under pressure.

Strong team player with the confidence to work alone.

If you have a passion for care and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.