We provide the highest quality personalised care in the communities encompassing Braintree, Sudbury, and the Colne Valley. Our offices are based in Braintree. Home Instead provides relationship-led support to help people remain living independently at home. We are the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enable us to provide personalised support.

We are seeking a highly skilled Care Manager with a strong care background to join our team based in Braintree. We support clients across the wider North Essex and South West Suffolk areas so a knowledge of the area would be beneficial although not essential.  As our Care Manager, you will work closely with the General Manager to grow and develop our care service, ensuring the delivery of outstanding quality care. You will have influence and opportunity to add to your skills and experience and be a key player in a winning team. This role is suitable for an experienced care manager seeking a new challenge or for a motivated field supervisor looking to step into this more senior position.

Care Manager Benefits: 

• Salary up to £31,000 per year 
• 28 days holiday (incl. statutory holidays)
• Performance related bonus 
• Retail discounts
• Pension 
• On-site parking  
• Ongoing consistent training with support to further your career development.

In this varied and challenging role, you will be involved in:

• Working closely with the General Manager to continue building a high quality private domiciliary care service in the North Essex and South West Suffolk areas.
• Promoting the highest standards of care and service, with a focus on person centred care.
• Managing the process of client acquisition from initial contact to conversion adhering to relevant legal and regulatory requirements.
• Care planning and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Providing inspired leadership to the team making sure that exceptional service is delivered to the clients and that the workloads are managed accordingly ensuring safe staffing levels.
• Supporting the General Manager with networking in the local community and via digital media to raise awareness of the service.
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of service and using those findings to initiate improvements.
• Ensuring the administration of all regulatory reporting.
• Supporting the General Manager with the recruitment of CAREgivers and the office team
• Promoting a positive culture in line with the Home Instead ethos and values.
• Carrying out other duties deemed necessary for the successful operation of the business

Essential criteria

• Extensive care experience with a proven track record in providing consistent excellent customer service.
• Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
• Have or be willing to working towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
• Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
• Strong skills in conducting care assessment and care planning.
• Good understanding of systems and processes.
• Excellent interpersonal and communication skills.
• Ability to inspire others and build fantastic working relationships.
• Strong organisation and planning skills.
• Drive and motivation to take on a broad role and develop care services.
• Commercially aware and have strong influencing and negotiating skills.
• Demonstrate achievement of business growth targets.
• Ability to work well and accurately under pressure.
• Be responsive, agile and remain calm whilst dealing with multiple priorities.
• Be flexible to meet demands of the business including participating in an on-call rota.
• Good working knowledge of IT Systems with experience of Microsoft Office/word, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving license and access to a vehicle.

If you have a passion for caring and a desire and ambition to help build a successful business, we would love to hear from you. 

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.