Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Live In Care CAREGivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support. 

The role of the Live-In care Manager is to ensure that our clients receive the appropriate support and a high-quality service. To support, lead and manage the Live-in CAREGiver’s ensuring their wellbeing is always at the centre of what we do. To provide advice and position solutions to existing Clients throughout their journey so they have all information available to make decisions about their care and well-being

Tasks including but not exclusive to the following: 

• support in the recruitment, request and matching of Live-in CAREGivers. 

• When sourced from SuperCarers, to review and verify all onboarding documentation, validate key documentation, and assess any training and competency requirements in line with regulatory requirements prior to being placed with the client. 

• support in the training, induction and memorable first day. 

• Support care consultations, service reviews and completing client support plans for all Live-in care clients. 

• Conduct weekly welfare checks, staff supervisions and client QA’s for Live-in CAREGivers. 

• Create, update and audit client care plans and assist with digital care planning. 

• Maintain accurate client and CAREGiver records on relevant Home Instead databases. 

• Conduct client and CAREGiver introductions. 

• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care. 

• Carry out client reviews and action these accordingly. 

• Support and mentor Live-in CAREGivers. 

• Provide support to the Client Experience team. 

• Maintain regular contact with Clients and CAREGivers. 

• Any other duties as directed by your line manager. 

• Participate in on-call duties as required.  

• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. 

• Carry out any other duties deemed necessary for the successful operation of the business.  

• Level 3 NVQ in Health and Social Care or equivalent.  

• Experience in the care sector delivering a wide range of personal care services. 

• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes. 

• Knowledge and understanding of legislation and regulations specific to Health and Social Care. 

• Good communication skills with the ability to build rapport quickly. 

• Must be confident to use technology  

• Must understand the importance of confidentiality working within current legislation. 

• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.  

• Must have full driving license and means of transport if required within the territory to visit clients. 

• Be organised and flexible to meet the needs of the business. 

​​​​​​If you would like any further information on this role, please contact Nichola Booth (Registered Manager) on 0161 480 0646.