Planning Assistant

  • Hove, UK
  • Full-time
  • Date Advert Closes: 27th August 2021

Company Description

Home Instead is a local, independently run, home care company with a glowing reputation in Brighton, Hove, and Shoreham, offering exceptional home care and a great culture for our staff and Caregivers.

We bespoke our care around each client, acknowledging their individual needs and wishes and offer the same principle to our staff.

We do not just offer great care in our community, but also work hard to help build long lasting, reliable relationships by matching our Caregivers to our clients based on personality, interests, and hobbies.

Job Description

The Planning Assistant will be a key person in our thriving and friendly team, performing a variety of duties, specifically assisting our Care Coordinator/Scheduler with planning and scheduling resource to deliver a consistent, continuous service and maximise resource efficiency.

This is mostly a desk based role for someone with great attention to detail and ability to organise and plan effectively.

Matching and allocating Caregivers with the right skills, experience, and personality to deliver the best personalised support to each client, organising schedules to minimise disruption to service, planning to cover holidays and responding effectively to day-to-day changes in operation will be some of the duties. 

It is preferable to have a current driving license and access to a car, as you may also be visiting our wonderful clients, when the opportunity rises. 

This is great role for someone with great IT skills, and ability to work with online planning software.

Qualifications

What are we looking for?

-          Excellent phone manner and agility

-          Customer service experience OR focus

-          Excellent attention to detail

-          Ability to be pragmatic and problem solve.

-          Planning and organisational skills.

-          Excellent IT skills.

-          Possibly experience of delivery of care OR sound understanding of home care and customer needs.

-          Current driving licence and access to a car preferable

-          Willingness and ability to eventually be on call over evenings and weekends as part of the rota

Additional Information

Here are some of the benefits to joining us:

-        Comprehensive, company sponsored training with a great central team

-        Diligent, friendly and supportive office staff (on-call support), great company culture!

-        Online discounts

-        Employee Assistance Programme (EAP) (phone and face to face counselling, courses, etc…)

-        Refer a Friend Bonus Scheme

-        Yearly PEAQ Engagement survey to enable you to have your say!

-        Company Pension Scheme

Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

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