Home Instead Cheltenham and Cotswolds are a local multi-award-winning Home Care company providing ‘outstanding’ care to our clients in the Cheltenham and surrounding areas.

We are proud to be the first care at home provider in Gloucestershire to have received the highest rating of ‘Outstanding’ by CQC, for a second time running!

We are extremely proud of the work we do and we work hard to match our Care Assistants to the right client – to us, it’s personal.

We have an exciting opportunity for a Care Coordinator to join our team. Your main responsibilities include:

• Building effective and efficient schedules around our clients and Care Assistants
• Be responsive to changes in the schedule and liaise with relevant team members
• Match Care Assistants to new clients 
• Develop excellent relationships with both clients and Care Assistants
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
• Carry out any other duties deemed necessary for the successful operation of the business
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
• Produce KPI reports for the Registered Care Manager / General Manager as required
• Be part of the on-call team

Essential Criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics
• Good working knowledge of IT systems with experience of Microsoft Office and CRM software with the ability to learn and adopt new technologies where appropriate
• Highly resilient and positive with excellent communication skills
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
• Team player with strong interpersonal skills with the ability to build rapport quickly
• Excellent attention to detail with the ability to multi-task
• Logical and analytical with the ability to work on own initiative and meet deadlines
• Ability to be part of the on-call support team
• An awareness of the requirements of CQC in relation to care at home
• Full driving licence and access to a car
• Reliable and able to always maintain a professional approach

What can we offer you?

• £500 welcome bonus if you join us by end of September
• Development and training package
• 20 days annual leave and bank holidays
• Free parking on-site
• Pension scheme
• Covid-19 safe working environment 
• Positive and friendly office
• Discounts on your favourite brands including Tesco, Costa and many more!
• Staff social events
•  

This role is subject to a DBS enhanced disclosure.

SALARY - £20,000 - £23,000

Office hours 08:30 - 17:30 - Monday - Friday