At Home Instead we specialise in providing holistic care services to people in their own homes and we care for and support our clients as we would our own family, with dignity, respect, patience and friendship. Over the last 11 years we have built up a reputation locally for making a difference to our clients lives in a positive way. We are proud to be inspected and rated CQC Outstanding, the first homecare provider in Shropshire to obtain this which we have maintained in January 2020, in addition we have a score of 9.9 on homecare.co.uk as rated by our clients and their families. It is our mission to become the most admired care provider in our area and being the first-choice provider for in home dementia care. We value fairness, honesty, happiness, reliability and supporting, these are pivotal in our success and what sets us apart from the rest, we are not like any other traditional homecare provider, we do things differently because to us, it’s personal.

Due to business growth, we have an exciting opportunity for a Care Coordinator to join us on a permanent full-time basis, based at our offices in Newport, Shropshire. The Care Coordinator will be responsible for managing schedules to provide continuity of care for both our clients and CAREGivers alike and maintaining the Home Instead model of regular CAREGivers with clients to ensure we are consistent in our approach to how we provide care. The Care Coordinator will work collaboratively with the wider team to ensure schedules are fully optimised and flexible to meet the needs of a growing client base and changing CAREGiver hours and requirements.

• Coordinate CAREGiver schedules on a daily basis
• Respond to and action any CAREGiver and Client queries in a timely manner
• Support the wider team in meeting business objectives and growth
• Monitor, mediate and log both client and CAREGiver activity using IQ and People Planner
• Maintain accurate client and CAREGiver records using Home Instead Databases
• Schedule CAREGiver and client introductions

The successful candidate will be able to demonstrate the following core competencies:

• Experience of scheduling/coordination in a similar environment
• Proficient in Microsoft/IT packages
• Good standard of education, ideally you will be qualified to NVQ Level 2 or equivalent
• Sound knowledge of the Health and Social Care sector
• A flexible and can-do attitude to tasks even when working under pressure
• Is flexible and adaptable to change
• Is able to make decisions and problem solve
• Effective communication skills

Personal Requirements

• You will hold a Full UK Driving Licence and have access to your own vehicle

As a well established franchise we have opportunities for growth and personal development, you will be working with an outstanding team who are equally as passionate about providing quality of care and making differences each and every day.

Our employee benefits include:

• Bonus Scheme
• Private Healthcare with AXA
• BHSF Health Scheme
• BHSF Discounts
• Employee Assistance Programme
• Pension
• Service Anniversary, Birthday and Christmas celebrations
• Award winning training and development opportunities

** All offers of employment are conditional and subject to satisfactory references and a clear DBS **