What we offer:

• Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients!
• Our salary package starts at £20,000 to £23,000 depending upon 'added value' with ongoing bonus opportunities.
• 28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.
• Company Discount Scheme.
• Employee Assistance Scheme.
• Training, Development and Career Opportunities.
• Social Events.
• Paid Mileage.
• Pension – Auto Enrolment/Company Contribution 3%.
• Exceptional, Friendly and Supportive Office Team – 5 Star Best Employer in Care (year after year).
• Access to Free Wellbeing and Counselling Service – We want to ensure you’re looked after in every way possible.
• Home Instead Benefits Scheme and Blue Light Benefits Scheme membership – Real Savings on many / most of your usual purchases. 
• Ongoing paid Training, Learning & Development as well as a large choice of self-advancement,  portfolio of voluntary courses and learning available.
• CQC rated ‘Outstanding’ Company.
• Most Highly Recommended and Rated Home Care Company in the area by Clients and their families.

•   Are you an exceptional ‘people’ person with strong Supervisory and/or management skills?

•   Are you hard working and adept at delivering high quality services?

•   Are you organised, with great attention to detail and with effective computer abilities?

•   Do you want to work with the leading brand in the industry?

Due to our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent customer service, administrative, IT and people skills to help drive our highly regarded care business forward. This role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home.

Your responsibilities will include:

CAREGivers:

· Carrying out effective and meaningful Supervisions, Appraisals and Support Visits/Spot checks with our CAREGivers – ensuring complete employee engagement. 100% of our employees last year said they were proud to work for the company. You need to be a really effective ‘people person’.

· Carrying out Care Certificate Touchpoints and Observations to demonstrate we have a well-trained, competent and capable workforce and mentoring employees to be the best they can be.

· You will have a keen eye for detail and perfection as you audit all paperwork including daily activity logs to ensure everything we, and our CAREGivers do, complies with our policies and procedures; CQC Regulations and Safeguarding protocols.

Clients:

· You will visit clients, enhancing our relationship with them, carrying out needs assessments, updating care plans, matching and introducing CAREGivers ultimately representing the company as the premium care provider in the area.

· You will work closely with the office team to ensure our service provision is the best it can be for every individual client and their family. You will ensure you know, understand their needs and be able to provide great inspiration to all of our CAREGivers. You will also spend part of your role in the office doing administration.

· You will be part of the 24/7/365 on-call rota, shared amongst the office team.

Although formal qualifications are not required for the post, candidates must have good knowledge of computer systems and experience of using these systems to optimize business performance. 

Experience in a similar roles is desirable. However, transferable knowledge from other sectors or managerial roles is acceptable. 

You must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references (funded by us).

If you have a passion for caring, and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.

Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.