Forge your career with the very best, CQC rated 'Outstanding' Elderly Home Care Company in Cleveland that's really going places!

We have an exciting opportunity for a talented, enthusiastic and ‘can-do’ Care Coordinator / Scheduler to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the Cleveland area and are looking for the right person with excellent administrative, IT and people skills to help drive our highly regarded care business forward. This additional role offers great career prospects and the chance to be part of a strong supportive, friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour up to 24 hour care  and support as well as 'Live in Care'. Our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long term relationships. You will be joining a team which ensures these visits are planned and organised and that your CAREGivers are coordinated to turn up on time, every time with your allotted clients.

Recognised by the Care Quality Commission as ‘Outstanding’, we’re very proud of our team and our well-earned reputation for providing exceptional, quality care and support. However, this can only happen if we continue to employ the right calibre office staff driving our operation as we continue to grow and enhance our existing team. Interested? Could you be our next rising star? 

Job Details                                                                             

The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver’s working hours whilst ensuring our robust quality standards are met.  It would be great if you have previous Care Coordination experience however if you have a logical, planned mind and have transferrable skills from other logistical type industries or roles, we will train you to succeed in our business environment.

You will be expected to coordinate CAREGiver schedules and give general support to the office team in order to provide the highest quality service to our clients. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes.

You will ideally:

Be able to hit the ground running, utilising your great transferable skills quickly learning our way of ‘doing things’.

Have sound knowledge and understanding of using bespoke or generic software systems (we use People Planner / IQ Timecard / My Learning Cloud), allocating and coordinating all care visits to ensure continuity for both client and CAREGiver

Be adept in organising and communicating CAREGiver / client rotas

Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place

Provide timely response to client requests and ensure they are constantly updated with new and changing information

Be knowledgeable of local area

Engage positively with all employees being pivotal in maintaining their interest and availability and liaise relentlessly with all CAREGivers ensuring that they are always supported and enjoying their work experiences.

Provide out of hours “on call” assistance on a rotational basis

Work directly with the office management team to develop business and support the team.

Support delivery of personal / care calls in times of needs which may include out of hours

What will you need?

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.

You will have experience in delivering or managing /coordinating care delivery through People Planner, exceptional organisational skills, be a multi-tasker and communicative both written and verbally.

High levels of computer literacy with strong Word and Excel skills

A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

A professional telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a ‘right first time’ attitude

The ability to multi-task and prioritise conflicting deadlines

The ability to make friends and influence people.

To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

What we offer

Primarily, job fulfilment; a great place to work in a great team with great career opportunities making a huge difference to the lives of our elderly clients!

Our salary package starts at £19,500 to £23k depending upon 'added value' with ongoing bonus opportunities.

28 days holiday including Bank Holidays rising annually to 31 after 3 years’ service.

Pension scheme.

Company Discount Scheme

Employee Assistance Scheme

Training, development and career opportunities.

Social Events

If you would like to forge your future with an exceptional care company that’s really going places then please apply by writing a covering letter / email explaining why you think you may be the right person for the job and attach your CV. We would like to know why you would be good for our job, not simply listing what you have done in the past.

• What is it about this role that appeals to you?
• Why Home Instead Senior Care?
• What aspects of the ‘personal profile’ we are looking for as contained in the job advert do you think you would be able to bring to our team?

If you do not provide a covering letter with this information, you will not be giving yourself the best chance of being considered for an interview. Please note also that interviews may take place prior to the advert closing as and when suitable applications are received. If a suitable candidate is appointed the role will close early therefore please do not hesitate to submit your application.

Finally, you must hold a full driver’s licence, have full use of a car and have easy access to our offices at TS18 3HP. This is a full-time, permanent post with a very bright future. All appointments are subject to a satisfactory DBS check and references.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work.

Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. 

This role is subject to DBS enhanced disclosure.