Home Instead St Albans provides non-medical care and companionship services for older people.  With minimum visits of one hour, award winning training and an excellent reputation, we are immensely proud of the quality of care we provide.

Our mission is to be the trusted care provider of choice in our community. To support our clients throughout their full care journey, and for every member of our team to feel valued and appreciated every day.

This role will play a vital part in ensuring that our clients receive the “best in class” quality care and support the growth of our business and ultimately to provide to our clients the services we’d want our own family to receive.

We are now seeking an experienced Senior Care Supervisor looking for the next stage in their career to primarily support our clients and in addition support our Care Manager in the care operations for Home Instead St Albans.  We are looking for an individual who is passionate about providing the highest quality of service to our clients.

The ideal candidate will have excellent office skills and a flexible, positive, approach to work.

They must be customer focused and possess excellent communication skills.

Above all we are looking for someone who understands the bespoke service we offer.  We need someone who wants to be part of a high-quality service where everything is tailored around the client's needs.  If you feel that you can always put the client at the forefront of the service you manage, we would love to hear from you.

Some of the key tasks you would be responsible for include:

Management of the day-to-day issues that arise with our clients and be responsible for their ongoing care and support with a particular focus on person centred care.  This will involve the daily review of CAREGiver visit notes and activities.

Develop and maintain positive relationships with clients through quality assurance visits, reviews and telephone contact.

Conduct client/CAREGiver introductions including briefing the CAREGivers on the Client care plan.

Conduct on-site support visits with CAREGivers to assess their competency and ensure that we maintain our high standards of service.

Undertake CAREGiver observations as required to support our CAREGivers as they complete their Care Certificate.

Maintain accurate client and CAREGiver electronic and paper records.

Liaising with and deputising for our Care Manager.

Implement and maintain best practice initiatives to retain our "Outstanding" rating at our next Care Quality Commission Inspection.

Regularly participate in ‘Out-of-Hours’ On-Call services as required.

Participate in team meetings.

Maintain confidentiality at all times for all Home Instead Information, including client, CAREGiver and office data.

The finer details

We are offering an attractive salary, great career development opportunities and the ability to make a real difference to the lives of the elderly people we work with.  

If you would like to be considered for this role, please send a covering letter with your CV, detailing the qualities you would bring to Home Instead to:  [email protected]  

Qualifications

Minimum Level 3 qualification in Health and Social Care or equivalent.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Home Instead St Albans is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

Minimum Level 3 qualification in Health & Social Care or equivalent

Applicants will need to hold a full UK drivers licence and have their own vehicle.

This role is subject to DBS enhanced disclosure.