Home Instead is the world’s leading provider of non-medical and companionship services for older people. With minimum visits of one-hour, award-winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match CAREGivers to clients based on mutual interests and hobbies to help build a bond of trust that enables us to provide excellent, personalised support.

Due to expansion, we are looking for someone with a passion for caring, who is warm, friendly and professional to manage the day-to-day running of our new Dunfermline office, which opens in March 2021.

As our registered Care Manager, you will be responsible for ensuring compliance with all governing body requirements and legislation relevant to the delivery of outstanding care in the local area.

This role is suitable for both an experienced care manager looking for a new and rewarding challenge or a highly motivated care supervisor or co-ordinator keen to take the next step in their career. The suitable candidate will have great commercial awareness and be able to demonstrate the determination and drive required to support a start-up service. 

This may well be the most exciting and fulfilling opportunity of your career. To work closely with the Business Owner to establish a private, client-based home care service, consistently delivering outstanding care to older people in West Fife and Kinross, you will:

• act as the Registered Manager, responsible for managing compliance with regulatory requirements, legislation and Home Instead’s Franchise Standards;
• promote the highest standards of service and person-centered care;
• manage the process of client acquisition from initial contact to conversion, adhering to company policy;
• carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements;
• ensure successful operation of quality control systems and performing quality assurance visits for clients;
• continually review and improve processes to ensure the most effective and efficient service is always delivered;
• effectively manage complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements;
• ensure applicable reports are forwarded to the relevant regulatory bodies e.g. the Care Inspectorate and SSSC;
• network in the local community and promote the service via digital media;
• lead a team of dedicated CAREGivers, ensuring staff are carefully selected, trained and provided with ongoing support;
• in line with business growth, recruit, train and manage an office team to ensure that exceptional service is delivered to our clients and workloads are planned and managed efficiently;
• take part in disciplinary investigations, interviews and meetings following the company policy and in conjunction with advice from the HR Provider;
• ensure that policies and procedures are adhered to by all employees;
• support the management of payroll and budgets;
• maintain the accuracy and integrity of data across all relevant platforms;
• maintain CPD requirements in line with business objectives and the duties of your role;
• keep up to date with changes in legislation and regulations;
• ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery;
• carry out any other duties deemed necessary for the successful operation of the business;
• promote a positive culture and team ethos to ensure Home Instead Dunfermline enhances the lives of aging adults and their families.

(Practice qualification) Hold SVQ Social Services and Healthcare at SCQF Level 9, or an equivalent qualification that meets SSSC practice qualification requirement for managers; and

(Management qualification) Hold SVQ Care Services Leadership and Management at SCQF Level 10, or an equivalent qualification that meets the SSSC management qualification requirement, or be willing to work towards SVQ 4 Care Services Leadership and Management at SCQF Level 10. 

To be successful in this role, you will have:

• extensive professional care experience with a proven track record in providing excellent customer service skills;
• proven experience in leading, training and managing a team to provide high quality domiciliary care;
• excellent knowledge and understanding of care regulations applicable to domiciliary care;
• a passion for providing the highest quality of care;
• a strong commercial awareness and positive influencing skills;
• the enthusiasm and motivation to take on a wide-ranging role;
• an ability to inspire others and build good working relationships;
• strong organisation and planning skills;
• an ability to work accurately under pressure;
• a flexible approach to meet the demands of the service, including participating in an on-call rota;
• an ability to work independently with minimum supervision;
• a good working knowledge of IT systems, databases and digital communication platforms;
• ideally, a strong knowledge of the West Fife and Kinross area and have preferably built relationships within the local health and social care sector;
• a driving licence and access to a vehicle to support the on-call rota, to support team members out in the field in emergency situations and to travel throughout the community to conduct client assessment visits.

This role will play a vital part in ensuring that our clients receive the highest quality care and will make a real difference to older people in our community. We offer an attractive salary, a range of benefits and fantastic career development opportunities.

We would love to hear from you if you are motivated by a passion for delivering the best quality care and the opportunity to help us achieve our ambitions. Apply now a CV and a covering letter explaining why you meet the criteria for this role.

Home Instead Dunfermline is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a PVG Scheme disclosure check.

Application deadline: 14/02/2021

Expected start date: 01/03/2021

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Benefits:

·       Supported on-going professional learning

·       Training opportunities

·       Company pension

·       Wellness programmes

·       Company events

·       On-site parking

·       Employee discount

·       Store discounts