Bonus Scheme, Pension, Employee Benefit Scheme, Employee Assistance Programme

Company Description

Our mission is to “change the face of ageing” and enhance the lives of our clients and colleagues through positive caring relationships.

We have an opportunity for a confident and professional person to apply their training, coaching and supervisory skills to make a positive difference in the lives of their colleagues and older people in Norwich.

In January 2021 we achieved a 5 Star Employer Award and an independent anonymous survey found:

• 96% of our staff would recommend Home Instead Norwich as a great place to work
• 96% of clients would recommend our services

If you are committed to helping others and making a difference, then this may be the role for you.

Experience of social care is not essential as we will work with the successful candidate to provide relevant sector specific training and support.

• Promote a culture of continuous learning and development, encouraging staff to take the initiative and responsibility for their own personal development
• Deliver classroom based and virtual online training
• Deliver training & coaching in-situ in client homes
• Complete competency assessments, identify staff development needs and support staff with personal development plans
• Organise and manage delivery of online learning through our Learning Management System
• Complete staff appraisals and support meetings
• Plan and lead team meetings
• Complete back to work interviews following staff absence
• Support performance management and disciplinary procedures
• Support and mentor staff
• Ensure compliance with legal, regulatory and franchise standards
• Organise, lead and support staff retention initiatives e.g. social events, surveys, reward and recognition programmes, newsletters etc
• Work closely with the Client Experience Team to ensure staff provide an outstanding client experience
• Participate in on-call duties
• Carry out any other duties deemed necessary for the successful operation of the business

• Experience in preparing and delivering training programmes
• Experience of coaching and developing others
• Supervisory experience and ability to motivate and encourage others
• Motivated to exceed business goals and targets
• Confident and professional demeanour
• Approachable team player
• Able to work independently and use own initiative
• Plans, organises and focuses on key priorities in an efficient and productive manner
• Commercial awareness
• Keen to learn new skills and study for relevant qualifications
• Attention to detail and ability to manage compliance
• Good working knowledge of IT Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Flexibility to work outside of 9-5 Monday to Friday to meet the needs of the business
• Must have full driving license and reliable means of transport to provide training and support at client homes in and around Norwich

• £22,000 to £25,000 per annum
• Bonus scheme
• Pension scheme
• Benefit scheme to save money on your shopping
• Mileage allowance
• We will provide training and support tailored to your needs to ensure you are confident in your role
• Opportunities to gain recognised qualifications and develop your career
• A great culture and the chance to make a real difference in your life and the lives of others
• Bonuses up to £200 for our Refer a Friend scheme