Front of House and Office Administrator

  • Full-time
  • Date Advert Closes: 31 March 2022

Company Description

Home Instead Charnwood is the leading provider of first class service and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter.

Job Description

As a growing and dynamic team and business the role may be varied and we very much all support each other when needed. Role would suit colleague leaving with strong attention to detail, well presented and a passion to learn.

PAY RATE:  £18,000k p/a

CONTRACT TYPE:  Permanent role

Work Pattern: 40 hours per week

Why you’ll love working in our team:

As a private provider of care at home we offer choice and make it possible for the elderly to remain in their own homes. A rewarding and fulfilling career making a difference to people’s lives.

  • Grow with us: we want to support people to develop their careers with us. Attend additional training and progress their roles to suit their skill set.
  • We take care: As the winners of care employer of the year in Leicester and recent finalists in the Great British Care Awards we believe looking after our employees is as  important as our clients.
  • Perks: Pension, free EAP Employee Assistance Program to help with all areas of life offering professional guidance; discount scheme in many high street brands, team events and bonuses and daily free tea and coffee – cakes and biscuits a must!

What you’ll do:

This role is to support the front of house, reception, answering the phone and general offie administrative duties.

 

Responsibilities and Duties:

·        Provide a positive reflection of Home Instead Charnwood to everyone you encounter - first impressions and meet and greet in the shop when on reception 

·        Ensuring that everyone that encounters Home Instead Charnwood feels positive with the interaction; clients, CAREGivers

 

Reception General:

 ·        Answer the phone in a friendly and professional manner as first person, direct calls to most appropriate person, take messages, record and follow up

·        Monitor the signing in and out of people for fore records when on the front desk

 

 

 Marketing and Social Media Support:

·        Ensure our Website is current and up to date (new team members, news stories etc)

·        Post on FB daily stories about us

·        Use social media platforms including FB to form marketing campaigns for client growth

·        Manage Google my Business and ensure 2 new reviews a week

·        Instagram

·        Support with the organisation of printed or event marketing admin

 

 

Finance:

·        Scan and upload invoices to Xero

·        Support Jade to upload CAREGiver expenses, mileage and generate CAREGiver payroll

·        Support Jade with posting client invoices 

 

General Office:

·        Administration and PA responsibilities to the Director and GM

·        Order stationary / PPE / consumables ie team and coffee / and monitor to budget

·        Monitor the health and safety / first aid  / fire officer requirements of the office

·        Ensure all the relevant certificates are present and visible if required (or filed) ie insurance / CQC / ICO / Business Continuity plan

·        Ensure the pool cars - minis are booked in for services / MOT / maintenance and source annual insurance quotes

·        Ensure the team have completed disclaimers allowing them to drive the minis

·        Manage providers: printers (inception), gas and electric EDF, water etc

·        Ensure necessary fire drills / records and alarms in working order

·        Annual electric PAC testing

·        Ensure a clean and tidy office environment at all times

 

 

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