Home Instead Charnwood is the leading provider of first class service, non-medical care and companionship care services for older people. We believe there is no place like home and want to enhance the life of everyone we encounter.

Customer Service Manager – Loughborough, Syston and surrounding villages!

Home Instead Care are looking to recruit a Customer Service/Client Experience, this busy role will be based within our Charnwood Office, at least 50% of the successful applicants time will be spent in the community visiting new and existing clients. The ideal candidate will have experience of working in a fast paced, customer facing role, there is an element of sales within this role, however it is much more of a gaining trust/soft sell rather than a hard sell role.

We encourage applicants from other sectors who have the transferable skills for the position.

PAY RATE:

Salaried position £22,000

CONTRACT TYPE:

Full-time role. Guaranteed hours and contracted

SHIFTS AND WORKING PATTERN:

Flexible hour options to work around you

Availability to include 2 evenings and every other weekend.

Why you’ll love working here:

In this highly rewarding job, you will care, support, and enhance your clients lives. Every day you will make a difference, you can make a difference to your life and others, and become part of that great journey.

• Earn more: Highest paid care provider in Charnwood. 
• Grow with us: We offer a full FREE induction, you don’t need any qualifications or previous experience. We further offer courses and training to help you grow.
• We take care: Benefit from Life support, Legal information, Bereavement support, medical support through our employee services and Shopping discount with your favourite retailers.
• Daily Perks: Appreciation. From your clients and an employer that cares. CAREGiver drop in – town center location – where we make you the tea and coffee and allow you to put your feet up and 24 hour on call support.

What you’ll do:

•  Work closely with the Care Manager and office team to coordinate the development of a high quality private domiciliary care service for older people in the local area.
• Promote the highest standards of care and service with a focus on person centered care.
• Manage the process of client acquisition form initial contact to conversion adhering to company policy.
• Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
• Ensure successful operation of quality control systems and performing quality assurance visits for clients.

Basic qualifications:

·        Must hold a full UK license and access to your own car

You don’t need any experience, we offer free and full induction! Home Instead is an employer of choice for candidates from many backgrounds, such as teaching, customer service, support workers, retail associate, directors, house wives, cleaners and many others - apply now and start immediately!

Beyond the job, we support our employees in further developing their career with our NVQ and training programs.

Job Type: Full-time and part time

Salary: £22,000

If you want an amazing role with flexibility, and a chance to make a huge difference in your local community, then apply now and our Recruitment Coordinator Shannonlea will be in touch!