Our office was established in XXXXXX and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

The Care Coordinator / Scheduler is responsible for the allocation of CAREGiver working hours whilst ensuring our robust quality standards are met. . You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes. 

You will be expected to: 

Organise all rotas and staffing requirements

Ensure all staff and clients are aware of working schedules

Develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes. 

Be responsive to changes in the schedule and liaise with relevant team members

Provide other administrative and project support as required by Franchise Owner or Care Manager

 Be able to adapt quickly to emergencies and / or other unforeseen circumstances ensuring all visits always take place

Provide timely response to client requests and ensure they are constantly updated with new and changing information

Provide out of hours “on call” assistance on a rotational basis

Support delivery of  care visits in times of need which may include out of hours

Support with medication assistance monitoring and manual handling techniques of new and current CAREGivers

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.

 You will have experience in delivering or managing /coordinating care delivery and exceptional organisational skills

High levels of computer literacy with strong Word and Excel skills

A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

A persuasive, responsive and  professional telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a ‘right first time’ attitude

The ability to multi-task and prioritise conflicting deadlines

The ability to make friends and influence people!

To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

You will be required to out to clients homes so a Drivers licence and own transport is desirable.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.