We have an exciting opportunity for a caring, enthusiastic and ‘can-do’ Care Coordinator  to join our award-winning team. Because of our growing reputation, we are expanding rapidly throughout the South Manchester and North Trafford area and are looking for the right person with excellent administrative, IT and people skills to help drive our highly regarded care business forward. Your responsibility will be the effective start up of care for new clients and business development. This role offers great career prospects and the chance to be part of a  supportive and friendly team providing the very best companionship, home help and personal care services for elderly people who wish to remain happily, safely and independently at home. All our visits with clients are for at least an hour, often more and our CAREGivers visit the same clients providing consistency and the opportunity to develop, meaningful, trusting and long term relationships. 

The New Client Care Coordinator is responsible for taking new client enquiries, attending care consultations, writing care plans and risk assessments and liaising with our Scheduler to find the right matching CAREGivers to visit the client. You will need to be able to develop excellent relationships with both clients and CAREGivers, creating client care plans and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes. 

You will be expected to: 

Take client enquiries and attend client home visits

Prepare client records and write care plan and risk assessments

Liaise with Scheduler to agree matching CAREGivers and brief CAREGivers on their new clients

Develop excellent relationships with both clients and CAREGivers, creating client schedules and records and supporting the Care Team by working with families, professionals and other CAREGivers to achieve the very best outcomes. 

Be responsive to changes in the care plan over early weeks and  liaise with relevant team members, updating records as necessary

Provide timely response to client requests and ensure they are constantly updated with new and changing information

Assist with business development activities to attract new clients

Provide out of hours “on call” assistance on a rotational basis

Support delivery of  care visits in times of need which may include out of hours

You will need to have extremely good interpersonal and influencing skills with the ability to problem solve while working under pressure in a busy environment providing ‘superior’ customer service.

 You will have experience in delivering or managing /coordinating care planning and exceptional organisational skills

High levels of computer literacy with strong Word and Excel skills

A confident, ‘can do’ attitude with a genuine enthusiasm for working in a busy, deadline-driven team environment

A persuasive, responsive and  professional telephone manner; a smiling personality and empathy for others

An outstanding eye for detail and a ‘right first time’ attitude

The ability to multi-task and prioritise conflicting deadlines

The ability to make friends and influence people!

To have pride in your work; the want to work ‘above and beyond’ and have high standards of commitment and achievement.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

Salary £22,000-£24,000 dependant on skills and experience

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.