Scheduler/Care Co-ordinator

  • High Lane, Stockport, UK
  • Full-time
  • Date Advert Closes: 29th February 2020

Company Description

Home Instead Senior Care (High Peak) is a well-established, award winning independent domiciliary care company whose mission is to consistently exceed their client's expectations through the commitment of highly trained staff who are passionate about providing uncompromising care to people in their own homes. We offer one-to-one bespoke services to individual private clients. We have an exciting opportunity to join our friendly team as a scheduler/coordinator. This role is at the core of our operations and responsible for ensuring all the client visits are successfully fulfilled. Working hours are Monday to Friday 9:00am to 5:00pm plus on call duties.

Job Description

Key Duties:

  • Developing and maintaining relationships with both clients and CAREGivers by telephone or by person in the office
  • Planning and coordinating CAREGiver schedules on a daily, weekly and monthly basis and communicating schedules to all parties in a timely manner
  • Identify and report to the Care Manager areas of recruitment need
  • Participating in out of hours on-call cover

Essential Criteria:

  • Passionate about delivering high quality customer service in the care sector
  • Excellent organisational skills, able to plan, re-plan and plan again, juggling priorities and unplanned work and meeting deadlines in a very busy environment
  • Ability to see the "big picture" whilst possessing excellent attention to detail
  • Ability to keep calm under pressure
  • Proactive and able to work in a team
  • Ability to work unsupervised and use own initiative
  • Excellent verbal communication skills and excellent telephone manner
  • Good written communication skills
  • IT literacy
  • Related experience in scheduling/coordinating
  • Must live in High Peak Derbyshire or Stockport

Additional Information

The benefits:

  • Working in an extremely worthwhile organisation
  • Continuous professional development
  • Being part of a highly motivated, dynamic team
  • Bonus scheme based on individual and company performance
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