OUTSTANDING Care Manager

  • Loughborough, UK
  • Full-time
  • Date Advert Closes: 15th December 2019

Company Description

Home Instead Senior Care is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide.

Job Description

Are you an OUTSTANDING individual?

Do you know how to deliver OUTSTANDING care?

Want to join a team that are CQC OUTSTANDING - private - bespoke - and want to continue to grow to be the biggest and best care provider in Leicestershire?

Opportunity to run multi sites.

We are looking for someone with drive and ambition who has the experience to be a part of a huge growth plan, overseeing several sites and a large team of senior managers below them over the next few years. Whilst experience is essential for for this role - personality and 'can do' attitude and person fit will be assessed and valued with equal importance.

If you have wanted to do things your way...make a mark and truly work for a company that care for their Care Givers and office team as much as their clients delivering care in the way that it should be please get in touch!

A Care Manager’s role is to manage the day to day running of one or more of Home Instead Senior Care operations, ensuring compliance with the Essential Standards of Quality and Safety and adhering to The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 in all aspects.

The Care Manager is responsible for acting in the best interests of the clients we support, and ensuring that they implement systems to monitor quality and performance.

A Care Manager is not only answerable to their employer; they are also answerable to CQC.

In addition, it is a requirement of the role to be involved in Networking Activities/Business development and to provide Directors with regular activity reports and analyses.

Maintain compliance with all Policy and Procedures.

The management of all care processes from initial contact, whilst maintaining agreed standards.

Care Managers are responsible for the on-going management of CAREGivers and for carrying out/overseeing the following processes:-

Main Tasks, Role &Responsibilities

Over see the Recruitment of CAREGivers

Policies and Procedures

Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation.

Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication.

Complaints

Health & Safety

Ensure that Health & Safety audits are completed both in the office and within client’s homes.

Complete risk assessments where needed.

Keep up to date with all relevant legislation.

Report all notifiable incidents to the relevant body e.g. CQC, RIDDOR.

Take all reasonable care for the safety of both yourself and others.

CQC

Ensure they understand and can evidence compliance with, The Essential Standards of Quality and Safety.

Ensure they understand and can evidence compliance with, The Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.

Understand all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

HR

Take part in disciplinary investigations, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.

Take and follow advice from outside HR advisors relating to any disciplinary issues.

Record Keeping

Maintain and review all records required by good practice and regulation for the effective running of the service and the business.

Record all conversations with relevant others, including time and date.

Care Managers need to register with the National Minimum Data Set and keep all staff entries up to date.

Confidentiality & Data protection

Ensure that you follow all policy & procedures to maintain confidentiality.

Work within the guidance on data protection from CQC.

Ensure that staff understands the importance of maintaining confidentiality.

Funding Streams

Understand Social Care funding.

Understand Direct Payments.

Understand Benefits such as DLA and attendance allowance.

Understand Personal/Individual Budgets.

Planning

Attend a management meeting each week/month and provide reports relating to the business, to tasks completed and tasks outstanding.

To contribute to the development of new business.

Contribute to the strategic and business planning and implementation.

Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence.

Attend meetings to network and actively raise the profile of Home Instead Senior Care.

Ensure that all customers are treated with dignity and respect.

To liaise with other professionals; regarding referrals, the on-going care of current and potential customers.

This list is in no way exhaustive and Care Managers are expected to carry out any other duties as are within the scope, spirit, and purpose of the job.

Qualifications

Must have Level 5 or equivalent - or want to work towards this, 5 years or more in management in a domiciliary care business and strive to be the best!

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01162165306

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.

 

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