Our office was established in 2015 and our mission is to brighten the lives of older people giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients and Care Professionals receive excellent quality care and supporting the growth of our business.

The administrator is a key role and you will be responsible for the smooth running of the office and for supporting a busy office, working effectively as part of a team.

Handling telephone calls, emails and visitors, you will deliver an outstanding customer care experience making everyone who interacts with you feel special and welcome. You will perform a variety of administrative tasks as required to support the smooth running of the office.

• Answer calls in a friendly, calm and professional manner and route appropriately, take accurate messages, log information on system and follow up accordingly
• Take employment enquiry calls from prospective employees, "sell" the role of Care Professional and arrange for application process as appropriate
• Take client enquiry calls in a calm, friendly and knowledgeable manner, enter information into system and onto CRM system for Care Consultant and arrange consultations
• Book client quality visits , and Care Professional supervisions 
• Manage digital filing and shredding and scanning of documents
• Maintain digital learning system records and reporting
• Order and maintain stock of all stationery and personal protective equipment
• Maintain a tidy and efficient office
• Other duties as required by Director to support the smooth running of the office

Working hours to be discussed but around 30 hours per week, ideally 8.30-2.30 Monday to Friday, salary to be discussed between £12-£13 per hour dependant on skills and experience

No formal qualifications are required however you will need to demonstrate a good standard of spoken and written English and Maths.

Excellent attention to detail and an organised and calm approach

Good, clear telephone manner and interpersonal skills

You will need a confident working knowledge of Microsoft Office software

If you are a really organised person who is able to maintain calm and order in a whilrlwind, you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead  is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role will be subject to DBS enhanced disclosure.