To maintain and provide excellent guest service at all times and provide assistance and support to the team.

DUTIES AND RESPONSIBILITIES:

• Take reservations using the hotel reservation system , ensuring maximum occupancy and rates are obtained
• Check guests in and out, including preparation of guest bills and authorising payments
• Responsible for manning the Front Desk and engaging with our guests with professional, personable and memorable service.
• Responsible for cash handling including float and banking
• Dealing efficiently with day to day billing and guest service queries
• Check food/beverage stock levels and advise Duty Manager of items to be ordered
• Take food orders, serve drinks at the bar, assist with food preparation
• Clear/clean tables, buffet, kitchen and bar and meeting rooms
• Take meeting bookings and confirm food service requirements
• Other ad hoc duties as and when required
• Report anything considered a health and safety hazard
• Prevent abuse and/or destruction of hotel property
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets
• Responsible for looking after Hotel property at all times
• Ensure safety and hygiene standards are met
• To attend all relevant training as and when required
• To ensure that the company dress code is always adhered to

GENERAL

1. To attend any meeting or training sessions as required by management.

2. To be conversant with:

• The Hotel Fire Procedures
• The Hotel and Company Security Procedures
• The Hotel Health and Safety Policy and Procedures
• The Hotel facilities and attractions
• Current Licensing regulations (Food and Beverage Service department)
• Methods of payment accepted by the Company (cash handling staff only)
• Hotel operation standards and department procedures
• Short and long term marketing promotions

• Contact: Recruitment Team
• Reference: Caterer