Hoist Group is the complete hospitality partner for hotels, health care institutions and public operations. With more than 20 years of proven hospitality experience, Hoist Group is the market leader in innovative High Speed Internet Access, Conference services, TV & Content solutions, PMS and back-office software as well as other guest-facing amenities. Many hotel chains, flagship independent hotels and public hospitals have entrusted their IT to Hoist Group. HQ is in Sweden and the company has offices in a total of 17 countries in the EMEA region. Hoist Group has annual sales of around 150 MEUR and employs about 600 people.

You will join a fast-growing company and a workplace where innovation and dedication are key. We cooperate between departments and across national borders in order to continue to drive our development forward. We promote internal mobility and have many good examples of employees who have worked for the company for a long time and developed over our expansive journey. Hoist Group promotes a healthy balance between work and private life, and for us it is important to have fun at work!.

Your Responsibilities:

You will be focused on the support of our PMS software HOTSOF.

PMS HOTSOFT: Support to Hotels about all the different functions and operations of our PMS application.

Key areas of Responsibility:

• Coach and encourage Hotsoft Agents Agents in their daily work, regular know-how transfers, updates and control
• Identify individual/team training and personal development gaps and needs
• Reinforce team cohesion and cooperation and promote company values during interactions with clients, superiors and colleagues
• Assist Management with special projects/tasks, efficiency increase and process optimization

Main job tasks:

• Initial Training of new hiring’s
• Execute daily monitoring, management and optimization of human resources
• Report malfunctioning tools and equipment

• Escalations handling, specifically in terms of processes and management intervention
• Team members’ individual performance

• Management skills
  
• Excellent language skills (written and spoken) in English and Frenh
• Excellent PC skills and a solid knowledge of Internet related applications
•  You enjoy working in a dynamic environment where customer satisfaction is the driver. You are motivated and enjoy being a team-player within an international team and shift work is not a problem for you.

We offer a long term contract with a competitive salary.

Your Application:

If you are up for the challenge and interested in joining our team please attach a motivation letter and
copy of your CV in English, by clicking 'I'm Interested' or we welcome your application via our job portal:
https://jobs.smartrecruiters.com/?company=hoistgroup