Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.  

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.

Duties

• Triage incoming security alerts and tickets for multiple clients
• Resolve client issues, primarily related to security configurations of Azure infrastructure and Windows VMs
• Occasionally assist with non-security related Azure Infrastructure issues (including Windows and Linux)
• Clearly document issues, work performed, and resolutions through the ticketing system
• Help manage the security monitoring platforms, including reviewing and tuning alerts; adding and removing systems; and improving our overall capabilities
• Help improve internal tools, processes, and procedures
• Consistently review and improve client documentation
• Assist with onboarding new customers to managed services and the security monitoring platform

Requirements

• 6+ months of Azure or Microsoft 365 management experience
• 6+ months of experience responding to security alerts for user account, workstation, and Microsoft 365 threats
• Azure AD and Microsoft 365 knowledge/experience
• Basic understanding of networking concepts
• Experience with Azure Log Analytics or similar logging platform, including writing and running queries

Additional Desired Skills (not required)

• Azure Certified Administrator certification
• PowerShell or general automation experience
• Familiarity with Microsoft security tools (Microsoft Defender, M365 Security, Microsoft Sentinel)
• Familiarity with managing and supporting Azure infrastructure and operating systems
• Experience working in a managed service support/engineering role supporting multiple customers or organizations
• Basic Linux OS management experience
• Experience with Azure DevOps or a general understanding of DevOps processes

Base Salary Pay Range*: USD $63000 – USD $95000
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance and Disability Programs
•    Retirement Savings with Company Match 
•    Paid Time Off 
•    Flexible Work Arrangements including Remote Work 
 

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

#REMOTE

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.

Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.  

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.