Customer Success Manager

  • Dallas, TX, USA
  • Employees can work remotely
  • Full-time

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.
Hitachi Solutions is the largest and most diverse Dynamics AX/CRM Partners in the world. Our United States practices are experiencing rapid growth in all areas. We are hiring in multiple roles across the country in our Managed Services practice which provides ongoing support and enhancements to our customers Enterprise solutions. This is an opportunity to join a growing practice which will provide opportunity to grow professionally and personally.

Job Description

Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes.
Build/maintain rapid channel of communication to customer in case of online service-related issues and events
Represent the “Voice of the Customer”, specifically key business decision makers, within Hitachi.

Previous experience as a Project Manager or lead Customer Management role
Proven ability to map the customer’s business process to product capability.
Demonstrated ability to use storytelling and customer evidence to connect technology to customer’s business processes and desired business outcomes.
Experience in Manufacturing or Retail industry
Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
Strong interpersonal skills that establish Trusted Advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes
Cultural awareness and appreciation for diversity
Prior experience with ERP, CRM and Analytics SW support or implementation
 

Additional Information

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