Support Consultant - Microsoft Dynamics ERP

  • Bangkok, Thailand
  • Full-time

Company Description

Hitachi, Ltd. is ranked as the 102nd largest company in the world according to Fortune 500 and operating in 100 countries. Hitachi, Ltd. was founded on a principle of delivering innovations that answer society’s challenges. With our talented team and proven experience in global markets, together we can Inspire the World! Hitachi prides itself on hiring a diverse workforce. We are more innovative when we bring people from all walks of life together. Our success is based on our employees who share a common commitment to innovation and creativity. 

Hitachi Solutions, Ltd is a subsidiary company which is 100% owned by Hitachi, Ltd. and provides ICT solutions and services. Hitachi Solutions, Ltd. has 3,000 Microsoft Professionals and is one of the largest Microsoft Dynamics System Integrator across the world.

Job Description

JOB OBJECTIVES:

Provide application support to the business users for Microsoft Dynamics AX, participate in implementations and provide training.

JOB RESPONSIBILITIES:

  • Provide application support for all AX and related business applications issues and questions.
  • Identify solutions to work around open issues that are under investigation or pending
  • Troubleshoot issues and escalate to higher level support if needed
  • Document and track case histories, issues, and actionable steps taken
  • Assist users in quality assurance testing of new software releases
  • Interact with user network and support building required IT skills in the business organization
  • Participate in Implementation of new software solutions
  • Participate in business requirement gathering and provide input on improving business processes.
  • Other duties as assigned

 

EMPLOYMENT TYPE: Permanent, full-time position 

WORK SCHEDULE:   9 AM to 5:30 PM

WORK LOCATION: Silom, Bangrak, Bangkok

Qualifications

JOB QUALIFICATIONS:

  • Bachelor’s Degree 
  • At least 2 years of total functional/technical support experience with Microsoft Dynamics AX or Microsoft Dynamics 365 for Operations
  • Understanding of data structures, data entities and data models

Additional Information

OUR COMPETITIVE EDGE

We work together in a dynamic and rewarding work environment. We have an experienced leadership team, excellent technology and product expertise, and strong relationships with a broad base of customers and partners.

We offer competitive compensation and benefits package, regular performance review, performance bonuses, and regular trainings.

What is it like working here?

  • We pride ourselves on being industry leaders and providing an enjoyable work environment where our people can grow personally and professionally. Hitachi is the place people can develop skills they’re excited about. The following are our commitments to employees.
  • We recognize our profitability and project success comes from our team—great people doing great things. As such, we pursue profitable growth and expanded opportunities for our team.
  • We offer challenging and diverse work across multiple industries and reward creativity and entrepreneurial innovation.
  • We respect, encourage, and support each individual needs to continually learn and grow personally and professionally. We are committed to fostering our people.
  • We believe that investing in our community is just as important as investing in our organization. To that extent, we fundraise, volunteer, and allocate funds to support local charities.
  • We listen. Every employee has something important to say that can contribute to enriching our environment.
  • We compensate fairly. And while employees might come for the paycheck, they stay for the people. Our people are the reason we are exceptional. This is something we never forget.

 

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