- Sofia, Bulgaria
Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.
With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit https://www.hitachi-solutions.co.uk/.
- Implement and deploy Microsoft Dynamics D365
- Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
- Gather and understand client functional requirements
- Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics D365 for CE
- Configure the application to meet a client’s requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK
- Identify creative workarounds to meet requirements without the development of custom code
- Understand the functional capabilities and limitations for out of the box functionality as well as custom code
- Create technical specifications
- Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications
- Train client personnel on the usage and administration of Microsoft Dynamics CE D365 (functional user training and technical training)
- Develop high level project work plans
- Provide technical support to existing CRM clients
- Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.
- Key competencies:
- CRM forms, screens, views, workflows and reports development
- Architect / design CRM system, related customizations, portals, and reports
- CRM development or integration best practices
- Technical specifications documentation
- Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
- SQL Reporting Services
- SharePoint Services