Senior Microsoft Dynamics CE (CRM) Consultant

  • Porto, Portugal
  • Full-time

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 400,000 people worldwide. Through systems integration, Hitachi Solutions strives to provide business solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe.

The Business Solutions division of Hitachi Solutions’ is a fast growing and leading Microsoft Partner in providing industry-based solutions using Microsoft Dynamics365 and cloud technology. Our teams provide advice and expertise to a diverse range of customers before designing and deploying bespoke ERP, CRM and business intelligence applications that we continue to service and support post go-live. Our people are passionate about technology, whether they are developers with deep technical expertise or more general technology practitioners with business acumen.

Job Description

Key Accountabilities                                           

·  Maintains a thorough knowledge of the organization and adheres to all organizational standards

·  Responsible for design, build, test and deployment efforts for Microsoft Dynamics 365 CE technology solutions

·  Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role

·  Write development specifications and interface with customers to test modifications and resolve any issues that arise

·  Execute assigned tasks within a structured project environment and lead consultants in various project work streams

·  Analyse customer needs and participate in the design and architecture of business process solutions

·  Responsible for completeness and quality of functional design

·  Translate business requirements into Microsoft Dynamics 365 CE functional and configuration requirements

·  Responsible for testing and documenting the Microsoft Dynamics 365 CE configuration

Key Responsibilities                                          

·       Implement and deploy Microsoft Dynamics 365 CE

·       Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement

·       Gather and understand client functional requirements including workshop attendance and participation

·       Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics 365 CE

·       Configure the application to meet a client’s requirements using the Microsoft Dynamics 365 CE, PowerPlatform and Customisation Tools.

·       Identify creative workarounds to meet requirements without the development of custom code

·       Understand the functional capabilities and limitations for out of the box functionality as well as custom code

·       Design and integrate business processes and data flows between Microsoft Dynamics 365 CE applications and other applications, such as back office/​ERP applications

·       Train client personnel on the usage and administration of Microsoft Dynamics 365 CE (functional user training and technical training)

·       Develop high level project work plans

·       Lead discussions with clients

·       Develop documents covering design, build and testing with adherence to Hitachi Consensus Methodology

·       Compliance with the Hitachi Solutions Europe Ltd Timesheet Policy.

Key Performance Indicators             

·  Project Delivery to acceptable standard of Quality

·  Project Delivery to agreed timescales

·  Scope Management

 Key Outputs                                             

·  CE Implementation and Module configuration

·  Solution Design Document

·  Azure DevOps working including Analysis, Build, Unit Test and Documentation


Key Competencies                                           

·  Microsoft Dynamics 365 CE forms, screens, views, workflows and reports development

·  Programming languages – C#, JavaScript / TypeScript, JS UI Frameworks (e.g. React JS, Angular JS), ASP.NET / MVC, HTML.

·  Architect / design Microsoft Dynamics 365 CE systems, related customizations, portals, and reports

·  Microsoft Dynamics 365 CE development or integration best practices

·  Microsoft Portals

·  Technical specifications documentation

·  Data migration and integration mappings using SQL Integration Services, Scribe or Web Services

·  PowerBI

·  SharePoint