Microsoft Dynamics CRM Lead

  • Hyderabad, Telangana, India
  • Full-time

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Key Accountabilities


 Maintains a thorough knowledge of the organization and adheres to all organizational standards
 Responsible for design, build, test and deployment efforts for CRM technology solutions
 Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role
 Write development specifications and interface with customers to test modifications and resolve any issues that arise
 Execute assigned tasks within a structured project environment and lead consultants in various project work streams
 Analyse customer needs and participate in the design and architecture of business process solutions
 Responsible for completeness and quality of functional design
 Translate business requirements into CRM functional and configuration requirements
 Responsible for testing and documenting the CRM configuration
 Accountable for leading teams of Senior Consultants

Key Responsibilities


 Implement and deploy Microsoft Dynamics CRM
 Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
 Gather and understand client functional requirements
 Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM
 Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK
 Identify creative workarounds to meet requirements without the development of custom code
 Understand the functional capabilities and limitations for out of the box functionality as well as custom code
 Create technical specifications
 Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications
 Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training)
 Develop high level project work plans
 Provide technical support to existing CRM clients
 Lead technical discussions with clients
 Develop data conversion and testing strategies
 Responsible for staff development & coaching.
 Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.

Key Competencies


 CRM forms, screens, views, workflows and reports development
 Programming languages – C#, VB.net, ASP.NET, HTML, JavaScript, VSTO, Silverlight
 Architect / design CRM system, related customizations, portals, and reports
 CRM development or integration best practices
 Technical specifications documentation
 Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
 SQL Reporting Services
 SharePoint Services

Qualifications

Any Degree

Additional Information

Key Performance Indicators


 Project Profitability
 Project Delivery to agreed budget
 Project Delivery to acceptable standard of Quality
 Project Delivery to agreed timescales
 Scope Management


Key Outputs


 Solution Design Document
 TFS
 Visual Studio Online