CRM Architect

  • London, United Kingdom
  • Full-time

Company Description

Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

Job Description

Key responsibilities:

  • Assisting customers to maximise returns on their Dynamics investment

  • Developing long lasting and high-quality business relationships with clients by instilling trust and confidence

  • Working directly with clients to understand their business strategy, programme requirements & processes

  • Demonstrating the future state solution enactment of the articulated programme strategy in the context of Microsoft Dynamics CRM / CRM & related applications and technologies

  • Utilising specialist knowledge of business processes and the Microsoft Dynamics / CRM product suite (including related applications and technologies) to support the development and expansion of the solution footprint to meet clients’ articulated business strategy

  • Providing solution demonstrations

  • Developing original approaches to improve or replace existing processes and procedures

  • Designing bespoke solutions

  • Documenting the Programme Solution Design

  • Supporting Lead Consultants in their review of functional specifications for clients of high complexity and quality, including complex integrations or significant module changes

  • Acting as the single point design authority between Solution Architects so that solutions can be developed

  • Guiding Client Programme Directors & Project Managers and keeping them informed

  • Sharing knowledge with other project team members or other Hitachi Solutions consultants

  • Execute assigned responsibilities in a manner consistent with Hitachi Solution Europe Ltd’s Quality Management Policy.

Qualifications

Key competencies:

  • Deep functional knowledge of Microsoft Dynamics CRM / CRM solutions & integrations

  • Experience of developing customised solutions to complex business problems

  • Demonstrable Programme level Solution Architect experience

  • Strong working knowledge of Solution and Integration Design

  • Relevant Microsoft certifications

  • Excellent documentation and communication skills

  • A logical approach to problem solving and the structured introduction of change into operational systems

  • Ability to multitask and prioritise

  • Good interpersonal skills

  • Attention to detail

Additional Information

The Hitachi Solutions Europe office is in London but our client offices are spread throughout the UK so candidates must be willing to travel and stay away from home during the working week.