Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.

The CRM Technical consultant will act as a technical SME and system administrator for the internal CRM system. The individual will be responsible for development and maintenance of the internal Microsoft Dynamics 365 CRM platform and the ideal candidate will have sound knowledge in Dynamics CRM entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, CRM solution file management, security model and UI development. Additional areas of responsibility may include project management, and support service management.

The candidate must be detail-oriented and have the ability to manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 CRM in all technical and functional areas and strong BI skills.

Essential Duties & Responsibilities

• Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system

• Architecting the CRM system, related customizations and reports to model the business’s organizational process

• Advising business users on best practices for CRM, development or integration processes

• Balance business users requests and requirements with technical constraints

• Writing technical specifications for planned work

• Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects

• Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View

• Building and configuring CRM forms, views, dashboards and workflows

• Developing SSRS reports using Microsoft SQL and FetchXML

• Working closely with BI project teams or other resources for completion of projects related to the CRM system

• Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system

• Maintain code repository, VSTS backlog and source control

• Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system

• Regularly communicating with the Business Systems Manager and business users on the status of issues and projects

• Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap

• Estimating the completion of tasks and managing resource time

• Ensuring consistent release management, change management and project approval processes

• Support of the application including fixing application issues

• Strong written communications especially related to articulating technical specifications

• 2 years experience with Microsoft Dynamics 2016/365 CRM

• Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation

• Experience with CRM API, REST/ODATA and SOAP endpoints

• Strong understanding of and ability to configure security groups, roles and teams

• Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK

Desired Skills

• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote

• Familiarity with Data Export Service and Azure SQL

• SSIS or other ETL technologies

• Experience working with consulting services industry or salesforce automation/project service automation solutions

• Microsoft Certification

• Project Management

All your information will be kept confidential according to EEO guidelines. This position can be worked from anywhere in the United States.