HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 30 million video interviews and 200 million chat-based candidate engagements for over 800 pioneering customers around the globe.

We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.

This role requires strong customer management/project management skills, as well as consulting and process transformation skills. This role is accountable for project schedule, risk, contractual obligations, and customer satisfaction. You will ensure master plans and schedules are followed, develop solutions to project challenges, and collaborate with internal and external stakeholders to seek opportunities to maximize customer satisfaction.

Key Responsibilities:

• Manage project schedule, team, risk, resources, and customer relationships while also taking a hands-on approach with the project team in leading HireVue implementations.
• Lead large, multi-product implementations. Responsible for overall project ownership and project success.
• Leverage SaaS industry best practices, techniques, and standards throughout project execution.
• Manage deployment project tasks including project plans, dashboards, communications, risk management/mitigation, change control, and ensuring on time delivery of milestones.
• Coordinate project team resources, including functional and technical consultants, to ensure effective project execution on time and within budgeted hours.
• Collaborate with other departments as needed to quickly resolve issues and provide timely communication to the customer.
• Provide updates on a consistent basis to internal and external project stakeholders to ensure alignment on current project health and status.
• Proactively communicate project risks and issues, and drive any stakeholder decisions needed to mitigate them.
• Execute change control process as needed to align project scope, timeline, and commercials based on changing circumstances.
• Ensure high customer satisfaction while tactfully pushing projects to completion for customers who are often resource constrained.
• Measure project performance throughout the engagement to identify areas for improvement.
• Enter high-risk projects and complex customer situations, identify bottlenecks, and drive the project to a successful completion.

To successfully execute these functions you will need:

• Ability to effectively manage time, prioritize work, multi-task across many assignments and customers, and create deliverables with little or no direction.
• The ability to translate customer requirements and success criteria into implementation plans.
• Demonstrated project management success within a SaaS software company delivering technology based HR/Recruiting solutions to enterprise customers.
• Diplomacy with customers and internal resources to handle complex customer and project issues across multiple customer stakeholders and multiple internal stakeholders.
• Strong communication skills in presenting to executives as well as project team leveraging the appropriate communication and delivery.
• A focus on execution with the ability to self-manage through ambiguity.
• A passion for outstanding customer service and proven success with large and complex customers.
• Demonstrated success in project rescue and in dealing with resource-constrained customers.
• Travel infrequently but as necessary, up to 25%
• Ability to “roll up your sleeves” and get technical when needed.
• Strong internal/external multi-stakeholder management skills

• Experience working with customers in the HR space / recruiting domain preferred
• Exceptional written and oral communication and presentation skills
• Experience as a hands-on leader for multiple customer SaaS implementations
• At least 4 years of hands-on customer and project management experience in the software industry
• Experience implementing, configuring, and gathering requirements for the implementation of SaaS software.

Flexible Paid Time Off | Medical, Dental, Vision | 12 Weeks Maternity & Adoption | 401K match

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HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.All your information will be kept confidential according to EEO guidelines.

Here are some of the states where HireVue is currently hiring:

AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI.