We are Hiflylabs, an AI and data company. A lab of highflyers. People, who always strive for more. Humans trained on data and algorithms. Geeks at the leading edge of technology. A community we all enjoy belonging to.

In about 10 years Hiflylabs turned from a collective of like-minded friends into a much larger diverse group of 250+ people with various backgrounds, who know that no business today can thrive without building on their data. Want to be a part of our story? Let's work together!

Check out our Website, LinkedIn page and YouTube channel to get an insight into who we are and how we work!

Responsibilities

• Plan, design, and implement IT Service Management processes
• Tailor the service measurement framework and define metrics and KPIs that best fit the client environment
• Collaborate with partners and their teams on IT Service Management projects and IT operation improvement tasks
• Prepare and present reports, reviews, and dashboards based on service performance and quality
• Build and maintain relationships with partners while assessing agreements
• Communicate and consult with relevant stakeholders about service-related changes
• Act as the bridge between clients and IT

Requirements

• At least 3 years of experience in a similar role as an IT Process / Service Specialist
• Fluency in Hungarian and working proficiency in English
• Strong understanding of Enterprise IT architectures
• Experience incorporating service specifications, measurement methodologies, and standards into written agreements

Personal traits

• Ability to communicate seamlessly between business and IT stakeholders
• A natural mindset for processes and services
• Confidence in facilitating complex discussions and meetings
• A service-oriented approach embedded in your mindset
• Determination and the ability to represent client interests effectively
• A proactive attitude, always eager to learn and take on new challenges
• Strong communication and presentation skills to convey ideas clearly

Nice to have

• Knowledge of Lean, Kaizen, or Six Sigma methodologies
• Familiarity with process design frameworks

Why us?

✅ Data-driven innovation & human-centered culture – We combine cutting-edge technology with a supportive, growth-oriented environment.

✅ Global projects & advanced technologies – Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.

✅ Flexibility & empowerment – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.

✅ Continuous learning & fun community – Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events.