We are Hiflylabs, an AI and data company. A lab of highflyers. People, who always strive for more. Humans trained on data and algorithms. Geeks at the leading edge of technology. A community we all enjoy belonging to.

In about 10 years Hiflylabs turned from a collective of like-minded friends into a much larger diverse group of 250+ people with various backgrounds, who know that no business today can thrive without building on their data. Want to be a part of our story? Let's work together!

Check out our Website, LinkedIn page and YouTube channel to get an insight into who we are and how we work!

Responsibilities

• Design, develop, and implement observability solutions, with a strong focus on monitoring, logging, and event management.
• Work closely with partners and internal teams to improve IT processes and service monitoring capabilities.
• Define and track key observability metrics and KPIs to assess system performance and efficiency.
• Leverage tools like Dynatrace or other monitoring platforms to provide real-time insights and analytics.
• Provide guidance on best practices in observability and proactive incident prevention.
• Prepare reports and dashboards that offer actionable insights for IT and business stakeholders.
• Ensure alignment of observability strategies with ITIL standards and organizational objectives.

Requirements

• At least 4 years of experience in monitoring roles.
• Native Hungarian proficiency and professional English proficiency, both written and spoken.
• Proven expertise in observability, monitoring, and event management practices.
• Hands-on experience with Dynatrace or similar observability platforms.
• Strong understanding of enterprise IT architectures and operational workflows.
• ITIL 3 or 4 Foundation certification is a plus.
• Familiarity with OpenTelemetry and Prometheus is an advantage.

Personal traits

• Process-oriented mindset with a strong focus on IT service improvement.
• Ability to translate complex technical concepts into clear, actionable insights.
• Excellent communication skills, capable of engaging both technical and business stakeholders.
• Strong problem-solving skills and a proactive approach to IT operations challenges.

Why us?

✅ Data-driven innovation & human-centered culture – We combine cutting-edge technology with a supportive, growth-oriented environment.

✅ Global projects & advanced technologies – Work with international clients (New York, Netherlands, Sweden, Scotland) and explore the latest digital tools.

✅ Flexibility & empowerment – Enjoy the freedom to work how it suits you best, with trust, autonomy, and a strong work-life balance.

✅ Continuous learning & fun community – Benefit from mentoring, career development opportunities, and a vibrant team culture with exciting events.