IT Process and Service Manager

  • Full-time

Company Description

We're Hiflylabs, a vibrant team of 200+ data and tech enthusiasts based in Budapest. From data engineering to data science, artificial intelligence and application development, we work on a wide range of projects around the world.

Over a Decade of Mastery:

For twelve years, Hiflyers have been reshaping industries through Data Warehousing, Business Intelligence, and Data Analytics. From consulting to operations, we offer tailored, hands-on solutions to complex business problems, helping our clients grow.

Our Commitment:

At Hiflylabs, we're not just about projects; we're about people. We believe that our people are our most valuable assets, and we are committed to nurturing their personal and professional development through our unique mentoring system.

Check out our Website, LinkedIn page and YouTube channel to get an insight into who we are and how we work!

Job Description


  • Create, tailor, and implement IT operational processes, like incident, request, problem or event management
  • Cooperate with our partners and their teams on different IT Process and Service Management projects and IT Operation improvement tasks
  • Tailor the IT Operation process framework, create metrics, and KPIs that best fit to the client environment based on ITIL
  • Prepare and present reports, reviews, and dashboards to support IT Operational processes
  • Guide, and train stakeholders on how to use properly the aforementioned processes



  • You have at least 3 years of experience in similar roles
  • You have at least ITIL 3 or 4 foundation certification
  • English language proficiency in speaking and writing
  • You had the opportunity to work as an IT Service Manager
  • You have a deep understanding of Enterprise IT architectures and working model
  • You understand and communicate the business and the IT language impeccably
  • Your mindset builds around terms of processes and services
  • You are able to incorporate service specifications, measurement methodologies, and standards into a written agreement
  • You can easily facilitate a serious and complicated meeting
  • The service mentality is in your DNA
  • You are determined and you can represent the interests of a client
  • You are looking for new challenges and eager to learn and develop professionally
  • You have no problems with communicating and presenting your thoughts in an understandable way

Additional Information

“Data-driven digitalization, human-centered culture”

At Hiflylabs, we strive to create a work environment that is both challenging and supportive, allowing our employees to grow and excel with our company. We believe that our people are our most valuable assets, and we are committed to invest in their personal and professional development through our mentoring system.

  • Empowerment - Trust is a cornerstone of our culture. We'll hold your hand if you need it, but give you space if you’d like to push your limits. Don't lose sight of the goal, the rest is up to you. 

  • Balanced life - We love what we do and aim to work together with others who do their work with love. At the same time, we highly value fresh minds, for which we think a healthy work/life balance is essential! Forget about pointless meetings and unnecessary administration.

  • Mentoring from your first day – Continuous support is not just a set of fancy words we throw around here; your mentor follows you throughout your career path.

  • Learning & Development opportunities - If you want to keep learning and improving, we are on to a great track! We look forward to helping you unlock your potential.

  • Supportive corporate culture - In addition to our professional success, we are proud of the social cohesion that is based on comradery, mutual support, and respect and is constantly nurtured in the company.

  • Lots of fun – The Hiflylabs’ community is made up of more than 180+ open-minded people from different backgrounds but with shared values. We have a lot of fun together, we’ve already booked your place for the next wine tasting, FIFA & foosball tournament.
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