We're Hiflylabs, a vibrant team of 180+ data and tech enthusiasts based in Budapest. From data engineering to data science, artificial intelligence and application development, we work on a wide range of projects around the world.

Over a Decade of Mastery:

For twelve years, Hiflyers have been reshaping industries through Data Warehousing, Business Intelligence, and Data Analytics. From consulting to operations, we offer tailored, hands-on solutions to complex business problems, helping our clients grow.

Our Commitment:

At Hiflylabs, we're not just about projects; we're about people. We believe that our people are our most valuable assets, and we are committed to nurturing their personal and professional development through our unique mentoring system.

Check out our Website, LinkedIn page and YouTube channel to get an insight into who we are and how we work!

Responsibilities

• Cooperate with our partners and their teams on different IT Service Management project and IT Operation improvement tasks
• Participation in ticketing system implementation projects
• Tailor the service measurement framework, create metrics, KPIs which best fit to the client environment
• Prepare and present reports, reviews, and dashboards based on the performance and the quality of the services
• Build and maintain relationships with partners
• Communicate and consult about the changes regarding the services with the concerned parties
• Be the bridge between the clients and the IT

Requirements

• You have at least 3 years of experience in similar roles
• English language proficiency in speaking and writing
• You had the opportunity to work as an IT Service Manager
• You have a deep understanding of Enterprise IT architectures
• You have a deep understanding of ticketing systems
• You understand and communicate the business and the IT language impeccably
• Your mindset builds around terms of processes and services
• You can incorporate service specifications, measurement methodologies, and standards into a written agreement
• You can easily facilitate a serious and complicated meeting
• The service mentality is in your DNA
• You are determined and you can represent the interests of a client
• You are looking for new challenges and eager to learn and develop professionally
• You have no problems with communicating and presenting your thoughts in an understandable way

Why us?

• Diverse projects: In each assignment there is always something new either on the technical or on the business side that helps you grow.
• Cutting edge technology: You will work with many of the most up-to-date technologies and tools.
• Strong and motivating team: We stress the importance of working together in tight-knit, cohesive teams in which members help each other to reach the common goal.
• Work-life balance: We help you to feel good individually as well, and coordinate work so it aligns with your leisure activities.
• Professional development: There are team gatherings on a regular schedule where colleagues can share their knowledge, and have deep technical discussions.
• Focus on company culture: In addition to our business and professional achievements we are proud of the social bonding in the company, which is based on mutual respect and helping one another.
• Personal mentoring: You will have your own mentor (just like everybody at Hiflylabs) who you can turn to with professional issues as well as with personal ones.