My client, a global technical solutions provider located in Jersey City, is seeking a Cloud Support Engineer to join their growing team. This is a great role for someone who wants to work with a global leader in cloud computing technology on the Amazon Web Services platform

The Role:

• Responsible for day-to-day customer care and administration of cloud services
• Respond to escalated customer service issues using email, phone, and web conference technology
• Work within a global support team covering 24x7x365 cloud operations
• Able to write effective handoff from shift-to-shift for cloud support issues
• Provide expertise in one or many of the following cloud and virtualization products: VMware, KVM, XenServer, AWS, CloudStack
• Coordinate with other teams to handoff build guidance to complete orders where managed service support is request
• Coordinate with other services teams where cloud & virtualization specific issues are escalated
• Responsible for general health and maintenance of cloud service offerings
• Contribute to new products and feature enhancements and documentation 
• Provide advice and information to customers and colleagues regarding Amazon Web Services and general cloud infrastructure as service offerings and best practices
• Produce written designs and documentation regarding proposed or actual cloud deployments
• Keep apprised of new Amazon Web Services and general cloud offerings

The Candidate:

• Strong knowledge of UNIX systems (Linux, Redhat, Solaris)
• Cloud or Virtualization technology experience (VMWare, AWS, Xen or KVM)
• Knowledge of Storage Systems (NFS shares a big plus)
• Some networking experience -routers, switches, firewalls (Juniper or Force 10 are a big plus)
• Willingness to learn and adapt to the entire technology stack
• Solid research skills with an emphasis on finding and using information quickly
• Strong oral and written communication skills, team player mentality

The salary is negotiable depending on experience. If you are interested in hearing more about this role or any number of exciting roles, please email me with your most up-to-date resume along with salary expectations and a few bullet points as to why you feel suitable for the position.

All your information will be kept confidential according to EEO guidelines.